Subject: Refund Approval
From: "Mohammed Abdullah . Bahashwan" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 13 Dec 2021 00:06:57 -0700 (MST)

Hi Team, 

Problem Statement :Refund Approval 

Order Date :Nov 17, 2021 

Order ID: 6367501977 

Tracking Number: 47268054864 

RMA : 1001660661 

Total Price : 117Concept : CENTREPOINTIssue 

Description : The Customer created return request and returned the Items (163631678 & 161717380 ) and we had asked for the AWB from the customer but she said that it hasn't been shared with him, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment is not received from Courier at Ecom returns, Kindly check with Last mile team for the shipment. and then we have escalated to courier team and they have responded saying that No record found under AWB 47268054864 

Case history : The customer reached out to us on Dec 5, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment is not received from Courier at Ecom returns, Kindly check with Last mile team for the shipment. and then we have escalated to courier team and they have responded saying that No record found under AWB 47268054864 

Customer's history : The customer is with us since 11/17/21 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Bahashwan.