Subject: Refund Approval - Order ID (9510133029) - Tracking ID (3336572)
From: Divyanshu Sharma <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Dec 2021 08:23:40 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Order Date: Oct 29, 2021 
Order ID: 9510133029 
Child Ticket: 3359181 
Return Tracking ID: 1000013424392 
Total Price: AED 268 

Issue Description The customer raised a return request for 8 items and as per the customer she/he handed over the items to the courier team as per hybris the items not collected but the customer confirms that she gave the items to the courier. 

Case history: The customer reached out to us on Nov 9,2021 we asked him about the tracking number or return slip the customer did not receive anything from the courier, and we have checked With WH team (Child Ticket: 3359181) we were informed that we have not received the items at WH. As per the customer, the items from order ID: 9510133029 have been returned with the items from order 9510608346 on the same day together. 

Customer's history: The customer is with us since 7/14/2020 and placed more than 10 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Babyshop Support Team