Subject: Re: Refund approval - 9516239977
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 2 Dec 2021 05:44:47 -0700 (MST)

Hi Akshay, 

Please assist on the below request. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, December 2, 2021 6:10:57 PM 
Subject: Refund approval - 9516239977 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : Nov 28, 2021 
Order ID: 9516239977 
Tracking: FP112921002490 
Total Price: AED 144.10 

Issue Description The customer is complaining that he has not received the shipment. We have shared the attached POD as well with the customer, but still the customer is coming back to us for the delivery. 

Case history: The customer reached out to us on Dec 01 and we have shared the POD but the customer is still complaining that he has not received the shipment. 

Customer's history: The customer is with us since Oct 2020 and has completed 6 transactions with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Nikhil.