Subject: RE: KNET Refund Delay - 8112895375
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Fri, 26 Nov 2021 17:07:10 +0000

@Apoorv Joshi<mailto:[email-masked]>

Please wait for Akshay berry’s advice on this

@Akshay Berry<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 26, 2021 1:19 PM
To: Jessie Caparas <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustafa Chakki <[email-masked]>
Subject: Re: KNET Refund Delay - 8112895375

External email sender, please take precaution.
Hi Jessie,

Thank you for advising on this.

Could you please also advise me if tickets are having issues so how are we proceeding with any drop payment cases in KW for KNET refunds where ticket on hybris needs to be generated.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 26, 2021 1:24:29 PM
Subject: RE: KNET Refund Delay - 8112895375

@Apoorv Joshi<mailto:[email-masked]>

No need to share finance escalations to Reddy.

Finance tickets are currently being fixed between tech and finance.

There is no issue from the finance side.
@Akshay Berry<mailto:[email-masked]> can you please update Apoorv on this for more clarity.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 25, 2021 6:38 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ABDALLAH AHEMAD <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Subject: KNET Refund Delay - 8112895375

External email sender, please take precaution.
Dear Reddy,

Could you please assist to get an update on the mentioned hybris ticket: 04490005. No update on the ticket and refund pending for more than a week.

Please assist to close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 24, 2021 11:33:17 AM
Subject: Refund knet

Hi team.

order no : 8112895375
order date : Nov 15, 2021
Ticket ID : 04490005

The order has been cancelled and the refund is not processed and the ticket created on  11/15/21 kindly check and advise

Regard.
Abdallah

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