Subject: Re: Request for Call Back
From: Apoorv Joshi <[email-masked]>
To: MOHAMMED MURSHED <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 25 Nov 2021 22:53:57 -0700 (MST)

Murshed, 

Please raise child ticket to warehouse as usual and check with them. If not done. If child ticket already raised to wh and no reply then please raise child ticket to dxbteam and ask them to assist to close and arrange call for customer. 

Regards, 
Apoorv 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, November 26, 2021 2:03:23 AM 
Subject: Request for Call Back 

Hi Team, 

Problem Statement: refund not processed 
Order ID:4611055610 
Tracking ID:1001541237 
Assistance Required: check return item received or not 

Issue Description: Customer return the items on 11/6/21 to the courier . courier partner Customer is chasing us for us for refund so we request you please confirm if items are received or not. 

​ 

Customer request for call back 97433019113 

Regards, 
M.Murshed