Subject: [JIRA] (REL-149190) Refund not published - 6362053362
From: "mallikarjuna reddy (Jira)" <[email-masked]>
To: "nikhil.bishnoi" <[email-masked]>
Date: Thu, 18 Nov 2021 09:19:46 +0000

mallikarjuna reddy *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-149190 Refund not published - 6362053362 

mallikarjuna reddy *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNTA1NTU4Nzk2YTFhNDEzYWI1YjE5ZjMyODU1MDFlOTQiLCJwIjoiaiJ9 )

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REL-149190 ( https://landmark.atlassian.net/browse/REL-149190?atlOrigin=eyJpIjoiNTA1NTU4Nzk2YTFhNDEzYWI1YjE5ZjMyODU1MDFlOTQiLCJwIjoiaiJ9 )

Refund not published - 6362053362 ( https://landmark.atlassian.net/browse/REL-149190?atlOrigin=eyJpIjoiNTA1NTU4Nzk2YTFhNDEzYWI1YjE5ZjMyODU1MDFlOTQiLCJwIjoiaiJ9 )
Updates
mallikarjuna reddy 1:16 PM GST Resolution: Done Status: Work In Progress Completed
Comments
mallikarjuna reddy 1:16 PM GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-149190?atlOrigin=eyJpIjoiNTA1NTU4Nzk2YTFhNDEzYWI1YjE5ZjMyODU1MDFlOTQiLCJwIjoiaiJ9 )

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