Subject: RE: Rejected Refund (Request for call back)
From: Mohamed Nagy <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Date: Wed, 17 Nov 2021 08:14:48 +0000

Dear @Manish Kumar<mailto:[email-masked]>,

The refund is Mada card through apple pay, I tried to call the customer but there is no reply,
If she called or communicated with you again advise her that it is in action and refund will take place within the next 2 weeks.

Regards,
Mohamed Nagy

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, November 17, 2021 12:03 PM
To: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>
Subject: RE: Rejected Refund (Request for call back)

@Mohamed Nagy<mailto:[email-masked]> @Mohamed Mahmoud<mailto:[email-masked]>

Any of you pick this up please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 12:00 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>
Subject: Re: Rejected Refund (Request for call back)

External email sender, please take precaution.
Hi Team,

Kindly look into the below call back request.

Thank you for your help.

Regards,
Manish

________________________________
From: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 1:13:07 PM
Subject: Rejected Refund (Request for call back)

Hi Team,

Order ID: 6352720169
Date of refund: 10/7/21
Contact number:966565001590
Email id:[email-masked]

Issue Description:  ​the refund got rejected and the customer looking for his refund and the customer already contact us and he is contacting us again and again.Kindly check and arrange call back.

I already raise this ticket to DXB team and there reply was (refund pending with al rajhi bank, once done will share MADA sheet).

Jessie reply (This is an apple pay issue - waiting for our tech team to share these missed transactions to Payfort to manually refund which will take another 3 weeks).

The ticket created and the customer still coming back again and again.Kindly check and arrange call back for customer.

Regards,
M.Murshed

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