Subject: Re: Rejected Refund (Request for call back)
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Date: Wed, 17 Nov 2021 01:00:01 -0700 (MST)

Hi Team, 

Kindly look into the below call back request. 

Thank you for your help. 

Regards, 
Manish 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, November 17, 2021 1:13:07 PM 
Subject: Rejected Refund (Request for call back) 

Hi Team, 

Order ID: 6352720169 
Date of refund: 10/7/21 
Contact number:966565001590 
Email id:[email-masked] 

Issue Description: ​the refund got rejected and the customer looking for his refund and the customer already contact us and he is contacting us again and again .Kindly check and arrange call back. 

I already raise this ticket to DXB team and there reply was (refund pending with al rajhi bank, once done will share MADA sheet). 

Jessie reply (This is an apple pay issue - waiting for our tech team to share these missed transactions to Payfort to manually refund which will take another 3 weeks). 

The ticket created and the customer still coming back again and again.Kindly check and arrange call back for customer. 

Regards, 
M.Murshed