Subject: RE: On validation cancelled order #7479340285
From: Nadya Isa Ali Hasan <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, "[email-masked]" <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Naseem Juma <[email-masked]>, Malik Ismail <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Date: Tue, 9 Nov 2021 11:00:17 +0000

Dear Credi Max team,

Please share us proof of refund process. The customer stating that refund not received.

Regards
Nadya

From: Mohmed Ghadiyali <[email-masked]>
Sent: Thursday, October 21, 2021 10:32 AM
To: Nadya Isa Ali Hasan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Naseem Juma <[email-masked]>; Malik Ismail <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Nooruddeen Othiyil <[email-masked]>
Subject: RE: On validation cancelled order #7479340285

Adding @Nadya Isa Ali Hasan<mailto:[email-masked]>

From: Redha Salah Nowrooz <[email-masked]<mailto:[email-masked]>> On Behalf Of Merchant Back Offices
Sent: Wednesday, October 20, 2021 10:55 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Merchant Back Offices <[email-masked]<mailto:[email-masked]>>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation cancelled order #7479340285

External email sender, please take precaution.
Good day,

Action will be taken

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429581995%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QDVIXXCP2CYSULANs6AQWTLBXG2Vo5G44%2Bi1VFzR5Lk%3D&reserved=0>                                              <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429591950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=chLXTU7ulb6zCHcKall2qeyxwmmbXrbg3EMd%2F%2FTu5UY%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429591950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=smjeZqG1b4ADIatXPxlvwXEAwKd4IRcNaJeNe6PZAd8%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429601905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xsDNPsIfPnf7Yuk%2FRs29ehOgtZTgXe5TLUev6xknzQc%3D&reserved=0>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Tuesday, October 19, 2021 4:06 PM
To: Merchant Back Offices; Payment Gateway Team
Cc: Shakeeb Arsalan; MAZIM IBRAHIM; Manish Kumar; Nikhil Bishnoi; Naseem Juma; Malik Ismail; Bhisham Manwani (TCS); Apoorv Joshi; Jessie Caparas; Nooruddeen Othiyil
Subject: RE: On validation cancelled order #7479340285

Dear Team,

Please process benefit refund of BD 78.9

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

3333

7/16/2021 23:29

'677950

'BENEFIT

'999365

1 - Purchase

'048

'78.9

'CAPTURED

'00

'7479340285

'202119733681361

'119755934936

'7

'84.255.185.3

'9a112dce-269f-465d-8955-32fb7dc4e635

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 3:48 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation cancelled order #7479340285

Dear Mohammed,

Please go ahead.

Thanks and Regards

Nooruddeen
Al Rashid Group B.S.C©
Kingdom of Bahrain
Land Line:00973-17116205
Mobile No:00973-39234072

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 2:20 PM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation cancelled order #7479340285

Hi @Nooruddeen Othiyil<mailto:[email-masked]>

Please approve refund of BD 78.9. This is sales order cancelled on validation (screenshot is in trailing email)

Benefit payment details

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

3333

7/16/2021 23:29

'677950

'BENEFIT

'999365

1 - Purchase

'048

'78.9

'CAPTURED

'00

'7479340285

'202119733681361

'119755934936

'7

'84.255.185.3

'9a112dce-269f-465d-8955-32fb7dc4e635

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 1:26 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation cancelled order #7479340285

@Bhisham Manwani (TCS)<mailto:[email-masked]>

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 2:22 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation cancelled order #7479340285

Dear Customer Care Team,

Please provide validation cancelled order screenshot for Reference.

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 10:18 AM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: RE: On validation cancelled order #7479340285

Hi @Bhisham Manwani (TCS)<mailto:[email-masked]>

Please provide on validation cancelled order screenshot

Regards,

Mohmed Ghadiyali

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 9:30 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation cancelled order #7479340285

Dear Naseem,

Please find below benefit pay details.

Sales not made and Order is Validation cancelled, credit balance will be 0. Please Proceed.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

3333

7/16/2021 23:29

'677950

'BENEFIT

'999365

1 - Purchase

'048

'78.9

'CAPTURED

'00

'7479340285

'202119733681361

'119755934936

'7

'84.255.185.3

'9a112dce-269f-465d-8955-32fb7dc4e635

'BENEFIT

Refund Amount-BHD78.90

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 17, 2021 4:02 AM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation cancelled order #7479340285

External email sender, please take precaution.

Hi Bhisham,

Please assist to check regarding below drop payment. Payment mode is BENEFIT.

Regards,

Apoorv

________________________________

From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 7:14:12 AM
Subject: On validation cancelled order #7479340285

Hi Team.

With reference to order number 7479340285 .

Customer claiming that the amount dedicate from his account

    1.Bank statement showing deduction amount attached

    2. Exact amount of deduction : BHD78.90

    3. Date of deduction:7/16/2021

    4. Authorisation Code for deduction: 999365

    5. Registered email address: [email-masked]<mailto:[email-masked]>

#attached screenshots

​

Regards

MazinBassi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnadya.hasan%40arg.com.bh%7Cbc2a5085d6cc457cddf608d99464eb88%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703983429601905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yuG6Ih%2FIw7NMulEapggpr2R4DKBNqNTRygpERjeHw5E%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com