Subject: Re: Order Repayment - 6359091833
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 8 Nov 2021 02:43:39 -0700 (MST)

Hi Athar, 

No, customer is simply saying that he has already paid the amount which is SAR 102 but there is some financial claim on her account asking him to make that payment again when she has already done it. 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, November 7, 2021 4:32:33 PM 
Subject: RE: Order Repayment - 6359091833 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] What do you mean financial claim. 

Is it refund the customer is asking? 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, November 7, 2021 1:37 PM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Order Repayment - 6359091833 

External email sender, please take precaution. 

Dear Athar, 

Thank you for your confirmation. 

However, please do advise us regarding the financial claim customer is referring to on his account from Landmark. 

Have we initiated any such claim on her account and if there is one, can it be looked into and closed from your end. 

Appreciate your assistance and guidance to close this case. 

Regards, 

Apoorv 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 7, 2021 2:24:34 PM 
Subject: RE: Order Repayment - 6359091833 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received the payment from the customer please refer to the below screenshot FYI. 

	

Date 	

HijraDate 	

Time 	

Description 	

Remarks 	

Credit 

26/10/2021 	

20/03/1443 	

09:37 	

Inward IPS Credit Transfer 	

20211026SANCBKNCBK2B82810937616515/أحمد سعيد بن احمد المسلم 	

102.00 

Please note that there was not refund processed from our side. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 6, 2021 7:50 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Abdullah, Bahashwan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Repayment - 6359091833 
Importance: High 

External email sender, please take precaution. 

Dear Athar, 

With reference to the order number: 6359091833 

The mentioned order was successfully placed and delivered however, customer was refunded the amount back SAR 102 back to his credit card. The customer has deposited the amount back in our account for an amount of SAR 102. Please find attached the receipt for the same which customer has shared. 

Customer is also reporting that "There is now a financial claim from you registered on my credit card". Kindly check if we have received this payment and if so, please remove this claim from customer's account. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com