Subject: Call back request - 9675159823
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 6 Nov 2021 06:47:04 -0700 (MST)

Hi Team, 

With regards to Order ID 9675159823, the return request has been cancelled multiple times as no tracking id was getting generated. We have raised REL-145346 and they have updated the address and asked to contact OMS team for the tracking details. 

INC1154874 was also created for the same issue but still the collection didn't happen. After that RITM0390875 was also raised by the relevant team but still the collection didn't happen. 

On Nov 04, the ticket was updated to process the refund as Goodwill. We tried to process the same but we are unable to create a new RMA. 

The customer has contacted us in July and the issue is pending since then. 

Now, the customer is asking for a call back. 

Customer Name: Priyanka 
Mobile No: 0525941966 

Thank you for your help! 

Regards, 
Apoorv.