Subject: RE: Benefit transfer: order id - 7306523956
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mayar Mayar Nasser <[email-masked]>
Date: Mon, 1 Nov 2021 09:52:16 +0000

FYI

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Monday, November 1, 2021 1:39 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mayar Mayar Nasser <[email-masked]>
Subject: Re: Benefit transfer: order id - 7306523956

External email sender, please take precaution.
Hi Team,

Please check and advise on the below.
Kindly note that amount from My Credit has been removed as per jira team (REL-147711)

Problem statement: Refund processed to My Credit instead of Benifit

Order Number: 7306523956
Order Created: 7/10/2021
Payment mode: BENEFIT

Amount - BHD 19.30

Assistance required: Please process the refund to Benefit account as per customer request.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 23, 2021 1:17:42 PM
Subject: Re: Benefit transfer: order id - 7306523956

Hi Team,

Please assist on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 21, 2021 2:55:27 PM
Subject: Re: Benefit transfer: order id - 7306523956

Hi Team,

Please check if there is any further update.

Thank you for your help.
Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 19, 2021 1:30:43 PM
Subject: Benefit transfer: order id - 7306523956

Hi Team,

Kindly note that amount from My Credit has been removed as per jira team (REL-147711)

Problem statement: Refund processed to My Credit instead of Benifit

Order Number: 7306523956
Order Created: 7/10/2021
Payment mode: BENEFIT

Amount - BHD 19.30

Assistance required: Please process the refund to Benefit account as per customer request.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3267660] - Inbound call for caller ID:7306523956
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Malik Ismail <[email-masked]>, Max <[email-masked]>, Naseem Juma <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>
Date: Tue, 26 Oct 2021 07:48:03 +0000

External email sender, please take precaution.

Good day,

Action will be taken.

Note: Kindly note that the refund for the credit card takes 5 working days & for the debit card 10 working days.

Regards,

          Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
 +973 17117272  17211465  +973 17117117
  [email-masked]<mailto:[email-masked]>   www.credimax.com.bh<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C74b615a909e74ca767a408d99854ace9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708311782703344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JjIdbMp6aQbiPeouboNRo45n58XRUZNJ40cgeA2ZevU%3D&reserved=0>                                             <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C74b615a909e74ca767a408d99854ace9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708311782713302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ps80LwQcjdWN4FjBkhRUT1NsUyttA9wjsg6%2Bht76hO0%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C74b615a909e74ca767a408d99854ace9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708311782723259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1tS0bJMDaHnzBLnXM%2F%2F0cORsEK2jSVAS1PpaX%2Bo0eXo%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C74b615a909e74ca767a408d99854ace9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708311782723259%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Hwas0XsIyjyUp5cb7MyP8AYzJx2CSu30ytuRuLgqC1I%3D&reserved=0>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain

From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: 26 October, 2021 9:54 AM
To: Nooruddeen Othiyil <[email-masked]>; Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Malik Ismail <[email-masked]>; Max <[email-masked]>; Naseem Juma <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>
Subject: RE: [#3267660] - Inbound call for caller ID:7306523956

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Please process benefit refund of BD 19.3.

Benefit payment details

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

UDF3

UDF4

UDF5

UDF6

UDF7

UDF8

UDF9

UDF10

UDF11

UDF12

UDF13

UDF14

UDF15

UCAF

Ticket No

Booking Id

Transaction Upadted Time

Process Type

Invoice Gen Mode

5762

10/7/2021 2:29

'677950

'BENEFIT

'755199

1 - Purchase

'048

'19.3

'CAPTURED

'00

'7306523956

'202128031504251

'128018607564

'7

'82.194.43.5

'19ed797f-5af5-49fc-999f-acc2ff35a34a

'BENEFIT

'

'

'

'

'

'

'

'

'

'

0

'

'

'

'HOSTED

'

Regards,

Mohmed Ghadiyali

From: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 26, 2021 9:49 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3267660] - Inbound call for caller ID:7306523956

Please go ahead..

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 26, 2021 9:32 AM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3267660] - Inbound call for caller ID:7306523956

Hi @Nooruddeen Othiyil<mailto:[email-masked]>

Please approve benefit refund of BD 19.3. My credit is removed (see screenshot below)

Benefit payment details

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

UDF3

UDF4

UDF5

UDF6

UDF7

UDF8

UDF9

UDF10

UDF11

UDF12

UDF13

UDF14

UDF15

UCAF

Ticket No

Booking Id

Transaction Upadted Time

Process Type

Invoice Gen Mode

5762

10/7/2021 2:29

'677950

'BENEFIT

'755199

1 - Purchase

'048

'19.3

'CAPTURED

'00

'7306523956

'202128031504251

'128018607564

'7

'82.194.43.5

'19ed797f-5af5-49fc-999f-acc2ff35a34a

'BENEFIT

'

'

'

'

'

'

'

'

'

'

0

'

'

'

'HOSTED

'

Regards,

Mohmed Ghadiyali

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 26, 2021 8:18 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#3267660] - Inbound call for caller ID:7306523956

Hi @Mohmed Ghadiyali<mailto:[email-masked]>,

Regards,

Malik

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 25, 2021 5:50 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#3267660] - Inbound call for caller ID:7306523956

Hi @Max<mailto:[email-masked]>

Please provide the relevant screenshots from the system to process refund.

Regards,

Mohmed Ghadiyali

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 25, 2021 3:28 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#3267660] - Inbound call for caller ID:7306523956

External email sender, please take precaution.

Please take a look at ticket #3267660<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3267660&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C74b615a909e74ca767a408d99854ace9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708311782733210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=npGx5K7nYnnQskHg4yPknnDF3CHOqIYkIitQ5cn45HU%3D&reserved=0> raised by ulla ([email-masked]<mailto:[email-masked]>).

Dear team,

Kindly note we need your support to transfer the amount to Benefit as MC points was removed.

Order: 7306523956

Amount:  19.30 BHD

Please check and do the needful.

Thank you in advance.

​

Best Regards,

Ehab Hdaib

Back Office | Crystel

[email-masked]<mailto:[email-masked]>

   On Mon, 25 Oct at 4:11 PM , ulla <[email-masked]<mailto:[email-masked]>> wrote:

   Dear team,

   The customer is requesting for her refund to be transferred to her benefit account because no credit is appearing in her account.

   Please do the needed action.

   Kindly note that the customer wants a call back.

   Best regards,

   Mera Hamdan

   3267660:1125156

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C74b615a909e74ca767a408d99854ace9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637708311782733210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ThRfLOgBeCM2T4TGgOsu3GYJ%2BsN9%2BFhBaZx%2FXn%2FN5Fk%3D&reserved=0>