Subject: Urgent call back request: Late delivery - order id - 9508824551
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 31 Oct 2021 09:23:18 -0700 (MST)

Hi Team, 

Kindly note that the customer came on whats app chat and was not leaving chat. 

We have promised her to arrange a call back within 24 hrs. Kindly make sure to do the needful. 

Problem Statement: Late delivery 

Order Date : Oct 21, 2021 
Order ID: 9508824551 
Tracking ID: FP102321003037 

Assistance Required: Urgent delivery 

Note : Kindly contact the customer today on +971561905435 
Issue Description: the order has shipped from our side since 10/23/21 7:14 PM and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order 
Regards, 
Manish