Subject: [JIRA] (REL-148073) Refund mode to be changed to the original mode of payment - 6354043166
From: "Manjunath (Jira)" <[email-masked]>
To: "nikhil.bishnoi" <[email-masked]>
Date: Wed, 20 Oct 2021 10:19:08 +0000

Manjunath *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-148073 Refund mode to be changed to the original mode of payment - 6354043166 

Manjunath *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzk5YzM4MjIwNmE3NGJjNTk5YzZmMDg1MWZiNTZiMTQiLCJwIjoiaiJ9 )

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REL-148073 ( https://landmark.atlassian.net/browse/REL-148073?atlOrigin=eyJpIjoiYzk5YzM4MjIwNmE3NGJjNTk5YzZmMDg1MWZiNTZiMTQiLCJwIjoiaiJ9 )

Refund mode to be changed to the original mode of payment - 6354043166 ( https://landmark.atlassian.net/browse/REL-148073?atlOrigin=eyJpIjoiYzk5YzM4MjIwNmE3NGJjNTk5YzZmMDg1MWZiNTZiMTQiLCJwIjoiaiJ9 )
Updates
Manjunath 2:16 PM GST Resolution: Done Status: To Be Assigned Completed
Comments
Manjunath 2:15 PM GST

We have tried to refund, however refund got rejected.

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-148073?atlOrigin=eyJpIjoiYzk5YzM4MjIwNmE3NGJjNTk5YzZmMDg1MWZiNTZiMTQiLCJwIjoiaiJ9 )

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