Subject: Re: Benefit refund - 7483744093
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Naseem Juma <[email-masked]>, Manish Kumar <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, nooruddeen othiyil <[email-masked]>
Date: Tue, 5 Oct 2021 05:59:56 -0700 (MST)

Hi Team, 

Please assist to get an update on below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Sent: Saturday, October 2, 2021 4:58:39 PM 
Subject: RE: Benefit refund - 7483744093 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Update about the refund asap. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 2, 2021 3:16 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Naseem Juma <[email-masked]>; Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Benefit refund - 7483744093 

External email sender, please take precaution. 

​_ 

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 29, 2021 5:44:06 PM 
Subject: Re: Benefit refund - 7483744093 

Hi Akshay, 

Please check and advise further to close the case. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 27 September, 2021 17:00:11 
Subject: RE: Benefit refund - 7483744093 

[ mailto:[email-masked] | @Bhisham
 Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Reminder for the refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 27, 2021 3:15 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit refund - 7483744093 

External email sender, please take precaution. 

Hi Akshay, 

Please check and advise further to close the case. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 25 September, 2021 11:02:05 
Subject: Re: Benefit refund - 7483744093 

Hi Akshay, 

Please check and advise further to close the case. 

Thank you for your response. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 23, 2021 2:32:12 PM 
Subject: Re: Benefit refund - 7483744093 

Hi Team, 

Please assist to get an update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 21, 2021 1:49:13 PM 
Subject: Re: Benefit refund - 7483744093 

Hi Faraz, 

Kindly assist to get an update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 9:41:47 PM 
Subject: Re: Benefit refund - 7483744093 

Hi Akshay, 

Please assist to get an update on the below. 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 1:10:45 PM 
Subject: RE: Benefit refund - 7483744093 

[ mailto:[email-masked] | @Bhisham
 Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

PFB the screenshot. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 10:16 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit refund - 7483744093 

Dear Customer Care team, 

Please share screenshot of Credit Removal. 

Dear Naseem, 

Please find below benefit pay details. 

Please process once receive confirmation of credit remove details. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

143 	

8/1/2021 22:35 	

'677950 	

'BENEFIT 	

'744906 	

1 - Purchase 	

'048 	

'6.69 	

'CAPTURED 	

'00 	

'7483744093 	

'202121323260096 	

'121356465750 	

'7 	

'95.84.84.239 	

'bf53b865-a295-4b34-b4a7-2351540b8f6b 	

'BENEFIT 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 12:04 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Benefit refund - 7483744093 

[ mailto:[email-masked] | @Bhisham
 Manwani (TCS) ] 

Please help on the below. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 8:29 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit refund - 7483744093 

External email sender, please take precaution. 

Hi Team, 

Please assist to get an update on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 11:02:10 AM 
Subject: Re: Benefit refund - 7483744093 

Hi Team, 

Please assist us to get an update on the below. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 11, 2021 3:05:56 PM 
Subject: Re: Benefit refund - 7483744093 

Hi Bhisham, 

Please confirm if there is any update. Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 September, 2021 15:44:47 
Subject: Re: Benefit refund - 7483744093 

Hi Bhisham, 

Please confirm if there is any update. Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 September, 2021 21:21:46 
Subject: Re: Benefit refund - 7483744093 

Hi Bhisham, 

Please confirm if there is any update. Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 31 August, 2021 19:33:44 
Subject: Re: Benefit refund - 7483744093 

Hi Bhisham, 

Please assist to process the refund on the below case to BENEFIT. Order was fully cancelled by WH and refund done to My Credits has been blocked. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 31, 2021 4:55:10 PM 
Subject: Benefit refund - 7483744093 

Hi Team, 

With regards to Order ID 7483744093, the refund was processed to My Credits which were removed under REL-145458. 

Kindly process the cancelled refund of BHD 6.69 to the BENEFIT card, the original mode of payment. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C99f2516baf814193780408d985960380%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637687701649738956%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uo8%2Bm1%2Bw%2BTdgqtQ%2FK4LKzNhu%2BqLiYVBp2qoC%2BEtowQw%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com