Subject: [JIRA] Reshmaa KJ mentioned you on REL-147407
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "nikhil.bishnoi" <[email-masked]>
Date: Sun, 03 Oct 2021 12:42:00 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-147407 Refund declined - 6352685084 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYmRiNzUxYWNkODAzNGFiMDk1ODFhMjE4Y2JjOTdmNDAiLCJwIjoiaiJ9 )

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REL-147407 ( https://landmark.atlassian.net/browse/REL-147407?atlOrigin=eyJpIjoiYmRiNzUxYWNkODAzNGFiMDk1ODFhMjE4Y2JjOTdmNDAiLCJwIjoiaiJ9 )

Refund declined - 6352685084 ( https://landmark.atlassian.net/browse/REL-147407?atlOrigin=eyJpIjoiYmRiNzUxYWNkODAzNGFiMDk1ODFhMjE4Y2JjOTdmNDAiLCJwIjoiaiJ9 )
Reshmaa KJ 4:41 PM GST

Hi nikhil.bishnoi ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5e2756acee264b0e7458c69f )

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-147407?atlOrigin=eyJpIjoiYmRiNzUxYWNkODAzNGFiMDk1ODFhMjE4Y2JjOTdmNDAiLCJwIjoiaiJ9 )

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