Subject: [JIRA] Reshmaa KJ mentioned you on REL-147250
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "nikhil.bishnoi" <[email-masked]>
Date: Thu, 30 Sep 2021 14:44:35 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-147250 Change of refund mode - 6348477952 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZTBhMDYzZWYzYTE5NDNhZTk1YWJhOGFjZDNhYzJmZjEiLCJwIjoiaiJ9 )

/

REL-147250 ( https://landmark.atlassian.net/browse/REL-147250?atlOrigin=eyJpIjoiZTBhMDYzZWYzYTE5NDNhZTk1YWJhOGFjZDNhYzJmZjEiLCJwIjoiaiJ9 )

Change of refund mode - 6348477952 ( https://landmark.atlassian.net/browse/REL-147250?atlOrigin=eyJpIjoiZTBhMDYzZWYzYTE5NDNhZTk1YWJhOGFjZDNhYzJmZjEiLCJwIjoiaiJ9 )
Reshmaa KJ 6:44 PM GST

Hi nikhil.bishnoi ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5e2756acee264b0e7458c69f )

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

Screenshot from payfort attached for reference.

( https://landmark.atlassian.net/secure/attachment/492435/492435_image-20210930-144424.png )

View issue ( https://landmark.atlassian.net/browse/REL-147250?atlOrigin=eyJpIjoiZTBhMDYzZWYzYTE5NDNhZTk1YWJhOGFjZDNhYzJmZjEiLCJwIjoiaiJ9 )

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