Subject: New comment - [#3048541] Returns
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Wed, 22 Sep 2021 19:42:49 +0000

There is a new comment in the ticket submitted by Nikhil Bishnoi to HelpCPAE   Comment added by : [email-masked]  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hello Dears, kindly note the shipment is already delivered</div>
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<div class="MsoNormal"><span style="background:yellow;mso-highlight:yellow">46601348684</span></div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Imran Suleman Masih</span></b></div>
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<div class="MsoNormal"><span style="color:#1F497D">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="color:red">Aramex </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Direct Line: +966565840874</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Email: <u><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></u></span></div>
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<div class="MsoNormal"><span style="color:red">aramex.com</span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, September 22, 2021 6:36 PM<br>
<b>To:</b> Imran Masih &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Christian Corona &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Sana Ali (AE) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal">Hi team,</div>
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<div class="MsoNormal">Get the pickup done ASAP :</div>
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<div class="MsoNormal">New tracking ID : 46601348684</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 22, 2021 12:31 PM<br>
<b>To:</b> Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christian Corona &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Hello Dears,</div>
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<div class="MsoNormal">Kindly note the below AWB do not have record in system </div>
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<div class="MsoNormal">46601280670</div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Imran Suleman Masih</span></b></div>
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<div class="MsoNormal"><span style="color:#1F497D">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="color:red">Aramex </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Direct Line: +966565840874</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Email: <u><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></u></span></div>
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<div class="MsoNormal"><span style="color:red">aramex.com</span></div>
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<span style="color:#1F497D"><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MDM0MTU0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.f6fcOmI0OAMe3-Y5hoFjEKqe1ERsKTJRt0_gzH1JGdM" alt="A picture containing vector graphics

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<b>From:</b> Ahmad Alawneh <br>
<b>Sent:</b> Wednesday, September 22, 2021 11:28 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christian Corona &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal"><a id="OWAAM7657F078959E43CAA599AC0218B8CABC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a></div>
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<div class="MsoNormal">Pls help</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 21, 2021 4:15 PM<br>
<b>To:</b> Christian Corona &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMA4270FC64D014261B50BE61BEBCA94FD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>
<a id="OWAAM5CB2FED8CCB44203A1799450826592E4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>,</div>
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<div class="MsoNormal">Please update for the pending pickup :</div>
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<div class="MsoNormal">Tracking ID : 46601280670</div>
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<div class="MsoNormal">Reminder again.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, September 19, 2021 2:57 PM<br>
<b>To:</b> Christian Corona &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMD73723F5304649868004B2F084CFE61F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>
<a id="OWAAM21DF6EC99C194F56830E2D40C75DBFD7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 15, 2021 3:27 PM<br>
<b>To:</b> Christian Corona &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMB9018D772A6344E7A5A31535ED8B4A0F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sana Ali (AE)</span></a>
<a id="OWAAM0F2CC9D7E13E45649695043F2B44C913" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>,</div>
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<div class="MsoNormal">Please update for the pending pickup :</div>
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<div class="MsoNormal">Tracking ID : 46601280670</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Christian Corona &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 11, 2021 3:27 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear Faraz, </div>
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<div class="MsoNormal">Please send your inquiries and email communication to below emails.
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<div class="MsoNormal">Sana Ali (AE) <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div class="MsoNormal">Ahmad Alawneh <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>Thanks and Regards,</span></b><span style="color:black"></span>
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<div class="MsoNormal" style="background:white"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>Christian Corona</span></b></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;border:none windowtext 1.0pt;padding:0in'>Aramex Emirates LLC.
</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'></span>
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<div class="MsoNormal" style="background:white"><span style="color:black">Mobile# +971 561181424</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&amp;data=04%7C01%7CImranMas%40aramex.com%7Cb7ee5a959b26477018d808d97ddea51c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637679217473308502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&amp;sdata=uyzf23p5nEId1ysQySrJ58deyHEiEt%2F0P6PVATQS7zw%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10.0pt;color:#1F497D;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="OWAPstImg782402" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MDM0MTU0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N4TpDV7bUAmc5CaVvAS5Ehzg3Kqk_hc7MNy0AN5-BuE" alt="Description: Description: Description: cid:[email-masked]"></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&amp;data=04%7C01%7CImranMas%40aramex.com%7Cb7ee5a959b26477018d808d97ddea51c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637679217473308502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&amp;sdata=CMORtlXI5OW%2Fon4l7p5de0pvZbY0m0XSNC2NHCg3ZkY%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10.0pt;color:#1F497D;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="OWAPstImg731960" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MDM0MTU0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a6m2c4usXq7E_SHHjOYjF0_7EuWvmb1heSgIFMuYvbQ" alt="Description: Description: Description: cid:[email-masked]"></span></a><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&amp;data=04%7C01%7CImranMas%40aramex.com%7Cb7ee5a959b26477018d808d97ddea51c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637679217473318497%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&amp;sdata=R9YuZ5e9rduXSmNraYxalaiA4dV1gJgeEeqU%2FPlv%2B2k%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10.0pt;color:#1F497D;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="OWAPstImg345616" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MDM0MTU0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WYNWdCWKgyfQUKeaT0AnXMC8a_nw-utCamcBMHbtOd4" alt="Description: Description: Description: cid:[email-masked]"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#323130'></span>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 11, 2021 3:21 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM028FEAD581E24411B4667CC3F2998B6E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Wednesday, September 8, 2021 6:29 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal">HI <a id="OWAAM8635D499D63F4C3C859988EDF243AF5A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">What is the update for the tracking ID : 46601280670</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 8, 2021 5:44 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Returns</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund Not Processed<br>
Order Date : July 31, 2021<br>
Order ID: 7483334644<br>
Return Tracking ID: 46601348684</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 155028973<br>
Assistance Required: Process refund asap.<br>
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Issue Description: The customer has confirmed that he has returned the item 155028973 * 2nos as well under the return AWB 46601348684.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly confirm whether we have received the same or not.</span></div>
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Regards,<br>
Nikhil</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3048541&amp;data=04%7C01%7CImranMas%40aramex.com%7Cb7ee5a959b26477018d808d97ddea51c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637679217473318497%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&amp;sdata=vBrVTi2oH2LK064aIkp1d5rDB8dB%2FJTscjviGqXcNwQ%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3048541</a>
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