Subject: Re: Bank Transfer // Refund approval // 6243969446 & 6288199174
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Ashish Bumra <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ebrahim <[email-masked]>
Date: Tue, 21 Sep 2021 03:57:33 -0700 (MST)

Hi Malik, 

The customer has shared the following IBAN: SA8180000203608010126089 

Please assist to get the transfer done asap. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ashish Bumra" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Monday, September 20, 2021 9:41:03 PM 
Subject: Re: Bank Transfer // Refund approval // 6243969446 & 6288199174 

Hi Malik, 

We have contacted the customer again and have asked him to share the correct IBAN. 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ashish Bumra" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Monday, September 20, 2021 4:38:01 PM 
Subject: RE: Bank Transfer // Refund approval // 6243969446 & 6288199174 

Hi Apoorv , 

Below IBAN incomplete. Please update. 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Monday, September 20, 2021 11:39 AM 
To: Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Ashish Bumra <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ebrahim <[email-masked]> 
Subject: RE: Bank Transfer // Refund approval // 6243969446 & 6288199174 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Please check this & update in tracker to process refund. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 4:01 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ashish Bumra < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // Refund approval // 6243969446 & 6288199174 

External email sender, please take precaution. 

Hi Athar, 

Please advise on the below bank transfer approval. 

Thank you for your help. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Bumra" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 16 September, 2021 14:33:32 
Subject: Re: Bank Transfer // Refund approval // 6243969446 & 6288199174 

Hi Jessie, 

Please advise on the below bank transfer approval. 

Thank you for your help. 

Regards, 

Apoorv. 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Bumra" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 12 September, 2021 13:59:30 
Subject: RE: Bank Transfer // Refund approval // 6243969446 & 6288199174 

Hi Jessie, 

Approved for order 6243969446 SAR 119 & for order 6288199174 SAR 243. 

Hi [ mailto:[email-masked] | 
@Ashish Bumra ] Validated from my end. Please approve FYI. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 12, 2021 8:57 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 6243969446 & 6288199174 

[ mailto:[email-masked] | @Mohammed Athar (TCS) ] 

Can you please approve in removing the my credit points. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 11, 2021 1:48 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // Refund approval // 6243969446 & 6288199174 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the below bank transfer approval. 

Thank you for your help. 

Regards, 

Manish 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 9, 2021 2:16:33 PM 
Subject: Bank Transfer // Refund approval // 6243969446 & 6288199174 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 

Order Date : ​Nov 18, 2020 

Order ID: ​6243969446 

​RMA: 1000309521 

Total Price : ​119 

​ 

Order Date : Mar 25, 2021 

Order ID: 6288199174 

RMA: 1000769878 

Total Price : 243 

Issue Description :The customer doesn't want the refund in his My Credits saying that she doesn't want to order anymore and asking it to be removed and reprocess the refund to her bank account. 

Bank Details: 

- Bank Name: ​Al-Rajhi Bank 

- Branch Name: ​Sulaymaniyah 

- Account Name: Helah Abdulaziz AbdulKarim 

- Account Number: 203608010126089 

- IBAN: SA80000203608010126089 

- Account Type: Current Account 

Regards, 

Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C475b2b0d29ab4b62711708d97c09b394%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637677203365342298%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cPR%2FPjXPT8TB%2FoB04JOUp2lLyAxstA%2BQZtFXKFFEFtk%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com