Subject: RE: Refund Approval - 8268660221
From: Harshit Luthra <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Date: Wed, 25 Aug 2021 12:36:32 +0000

Hi Akshay,

In the system, the return request is only for one item the refund for which has been processed - seems like the customer raised the return request for only one SKU and returned multiple SKUs against a single request.

Can you pls confirm the list of SKUs that the customer has returned and the SKU for which the refund is pending?

Thanks & regards,
Harshit
From: Akshay Berry <[email-masked]>
Sent: Wednesday, August 25, 2021 4:34 PM
To: Harshit Luthra <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Subject: RE: Refund Approval - 8268660221

Hi @Harshit Luthra<mailto:[email-masked]>,

Yes, that's correct.

The customer is persistent and insisting that he has returned the remaining items as well with the returns. But, we have checked with the WH and the courier team as well and they have confirmed that they received only 1 item and the refund for the same has been processed.

The item value is KWD 22.90.

Case History: The customer came to us on June 25 with the issue. A child ticket to check with warehouse was raised and as per their confirmation the item has not been received.

Customer History: The customer has been with us since June 2021 and has completed 6 orders with us so far. The item value is KWD 22.90.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 4:29 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 8268660221

Hi Akshay,

I can see the return request in Hybris for only one SKU.

Thanks & regards,
Harshit
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 3:20 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 8268660221

Hi @Mohamed Shabaz Khan<mailto:[email-masked]> @Harshit Luthra<mailto:[email-masked]>,

Please approve for manual refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 2:36 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 8268660221

External email sender, please take precaution.
Hi Akshay,

Any update for refund approval.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 23 August, 2021 18:36:23
Subject: RE: Refund Approval - 8268660221

Hi @Mohamed Shabaz Khan<mailto:[email-masked]> @Harshit Luthra<mailto:[email-masked]>,

Reminder on the below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 4:35 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 8268660221

External email sender, please take precaution.
Hi Akshay,

Please assist with the below case for refund approval.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 August, 2021 10:54:31
Subject: RE: Refund Approval - 8268660221

Hi @Mohamed Shabaz Khan<mailto:[email-masked]> @Harshit Luthra<mailto:[email-masked]>,

Please provide approval for the below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 20, 2021 12:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 8268660221

External email sender, please take precaution.
Hi Jessie,

Please assist with the below case for refund approval.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 20, 2021 1:21:55 PM
Subject: Refund Approval - 8268660221

Hi Team,

Problem Statement: Refund approval
Order Date : June 10, 2021
Order ID: 8268660221
Return Tracking ID: RP0612210005582
Item ID: 162897201
Order Value: KWD 87.12
Child ticket id: 2836333

Issue Description: The customer is persistent that he has returned the above mentioned item as well with the returns. But, we have checked with the WH and the courier team as well and they have confirmed that they received only 1 item and the refund for the same has been processed.

The item value is KWD 22.90.

Case History: The customer came to us on June 25 with the issue. A child ticket to check with warehouse was raised and as per their confirmation the item has not been received.

Customer History: The customer has been with us since June 2021 and has completed 6 orders with us so far. The item value is KWD 22.90.

Assistance Required: Kindly provide us the approval to process the refund for the mentioned item.

Regards,
Nikhil.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com