Subject: Re: Refund Approval - 8268660221
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 20 Aug 2021 01:03:51 -0700 (MST)

Hi Jessie, 

Please assist with the below case for refund approval. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, August 20, 2021 1:21:55 PM 
Subject: Refund Approval - 8268660221 

Hi Team, 

Problem Statement: Refund approval 
Order Date : June 10, 2021 
Order ID: 8268660221 
Return Tracking ID: RP0612210005582 
Item ID: 162897201 
Order Value: KWD 87.12 
Child ticket id: 2836333 
Issue Description: The customer is persistent that he has returned the above mentioned item as well with the returns. But, we have checked with the WH and the courier team as well and they have confirmed that they received only 1 item and the refund for the same has been processed. 

The item value is KWD 22.90. 

Case History: The customer came to us on June 25 with the issue. A child ticket to check with warehouse was raised and as per their confirmation the item has not been received. 
Customer History: The customer has been with us since June 2021 and has completed 6 orders with us so far. The item value is KWD 22.90. 

Assistance Required: Kindly provide us the approval to process the refund for the mentioned item. 

Regards, 
Nikhil.