Subject: Re: Bank Transfer // Refund approval // 2001752552
From: Apoorv Joshi <[email-masked]>
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ebrahim <[email-masked]>
Date: Mon, 16 Aug 2021 02:46:48 -0700 (MST)

Dear Ahmed, 

Please update on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Saturday, August 14, 2021 4:06:37 PM 
Subject: RE: Bank Transfer // Refund approval // 2001752552 

[ mailto:[email-masked] | @Ahmed Ibrahim Waheed Mohamed ] 

Kindly approve to remove my credit points since customer is requesting for this amount to be refunded via bank transfer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, August 12, 2021 5:43 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ebrahim Abduljalil. Qasem <[email-masked]> 
Subject: Re: Bank Transfer // Refund approval // 2001752552 

External email sender, please take precaution. 

Hi team, 

Please assist with the approval to remove My Credits on the below case for Bank transfer. Order is COD and customer has lost access to their email account. As per customer the email is hacked and she has already created a new account. 

Thank you for your help! 

Regards, 

Apoorv 

Sent: Thursday, August 12, 2021 6:41:53 PM 
Subject: Bank Transfer // Refund approval // 2001752552 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 

Order Date : Apr 28, 2021 

Order ID: 2001752552 

Tracking ID : 43850743333 

Total Price : 890 

Issue Description :The Customer placed the order on Apr 28, 2021, The customer says that she does not want the refund as My credit and wants it as cash to his bank account. Customer is reporting that her email address associated with the account she placed the order with is hacked and she is unable to access it. She has already created a new account. 

Regards, 

Ebrahim 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com