Subject: New comment - [#2805414] Refund not processed
From: Splash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Jul 2021 10:48:17 +0000

There is a new comment in the ticket submitted by Nikhil Bishnoi to HelpSPAE   Comment added by : Mohammed Athar  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM3ACF3085BD4F4E8ABF522A732BE7E293" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Please advise on the below issue as I could see only SAR 121 has been initiated for refund.</div>
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<div class="MsoNormal"><img width="751" height="375" style="width:7.8263in;height:3.9027in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzOTM0NjE3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wg4kFR8bSc1VUg-D4ZaR27QR1N9Wqqa4g5va6VsjsLE"></div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Finance Executive-Ecom</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, July 14, 2021 1:34 PM<br>
<b>To:</b> Sankar T &lt;[email-masked]&gt;; Mohammed Athar (TCS) &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not processed : 6317685852</div>
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<div class="MsoNormal">Hi <a id="OWAAM4CFCED924C85465FB103A0EEF8C1926A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a>
<a id="OWAAM7B5E97C52A5C4DD5AA3799B41817C4B7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">Please confirm if the refund is done for the total amount of 297 SAR, because it is not showing in hybris.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Sankar T &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 13, 2021 8:56 AM<br>
<b>To:</b> Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Ticket Assigned - Refund not processed : 6317685852</div>
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<b><i><span lang="EN-IN" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-IN" style="color:indianred"></span>
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<div class="MsoNormal"><span lang="EN-IN">Hi <a id="OWAAM10E5B7AB357379408EA8C424649CC631" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a> – Initiated the refund from backend and it is successful.</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Sankar.</span></div>
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<b><span lang="EN-IN" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-IN" style="font-size:12.0pt;color:black">"Mohammed Athar (TCS)" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, 13 July 2021 at 3:07 AM<br>
<b>To: </b>Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sankar T &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Ticket Assigned - Refund not processed : 6317685852</span>
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<div class="MsoNormal"><span lang="EN-IN">Hi <a id="OWAAM1D216CBC21A3470CA211D3233402EE1C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Please refer to the below trail mail &amp; kindly confirm the status of the refund.</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Athar Mohammed,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Finance Executive-Ecom</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Extn 3183</span></div>
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<b><span lang="EN-IN">From:</span></b><span lang="EN-IN"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 12, 2021 4:58 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not processed : 6317685852</span>
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<div class="MsoNormal"><span lang="EN-IN">HI <a id="OWAAMCC9ABE5ED48A48BF880D61B0645D95A0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Reminder.</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Escalation Desk – Web Team</span></div>
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<b><span lang="EN-IN">From:</span></b><span lang="EN-IN"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 7:08 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not processed : 6317685852</span>
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<div class="MsoNormal"><span lang="EN-IN">HI <a id="OWAAME400D81466B746F59B94F220BA223A5C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</span></div>
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<span lang="EN-IN">A pe the order number mentioned above the customer’s order has been marked as NDR ad refund processed in PayPal, but customer did not receive. It was raised to tech
</span><span lang="EN-IN" style="font-size:12.0pt;color:black">REL-144444 </span>
<span lang="EN-IN">but they have asked to check with finance</span><span lang="EN-IN" style="font-size:12.0pt;color:black">.</span><span lang="EN-IN"></span>
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<div class="MsoNormal"><span lang="EN-IN">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-IN">Faraz Lohani</span></div>
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<b><span lang="EN-IN">From:</span></b><span lang="EN-IN"> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, July 3, 2021 10:19 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Refund not processed</span>
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<b><i><span lang="EN-IN" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Refund not processed</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:12.0pt;color:black">Hi Team,</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:12.0pt;color:black">With regards to Order ID 6317685852, the order has been marked as NDR and refund processed. But the refund is not showing in Hybris. </span><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:12.0pt;color:black">We raised REL-144444 for the same but they are telling that they don't have access for PayPal and asking to get in touch with the Finance Team.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:12.0pt;color:black">Kindly assist with the refund.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:12.0pt;color:black">Regards,</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:12.0pt;color:black">Nikhil.</span><span lang="EN-IN"></span>
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<span lang="EN-IN" style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.splashfashions.com%2Fhelpdesk%2Fattachments%2F2043235814533&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C3d0fc90ca19f463ad80008d946b2edcb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618556565464502%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IVLlUV9jCDiDYEwD1L1tTMmcYwTLPbOfN8HR6HtGWhs%3D&amp;reserved=0" rel="noreferrer">
6317685852.png</a> <br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2805414&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7C3d0fc90ca19f463ad80008d946b2edcb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637618556565474452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=KEu8b7QVr8xoKp%2BMARjMITAfVgBmgydLLnX4gnkJEJw%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2805414</a>
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