Subject: New comment - [#2805414] Refund not processed
From: Splash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Jul 2021 04:55:48 +0000

There is a new comment in the ticket submitted by Nikhil Bishnoi to HelpSPAE   Comment added by : Sankar T  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM10E5B7AB357379408EA8C424649CC631" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a> – Initiated the refund from backend and it is successful.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sankar.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <span style="font-size:12.0pt;color:black">"Mohammed Athar (TCS)" &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 13 July 2021 at 3:07 AM<br>
<b>To: </b>Faraz Lohani &lt;[email-masked]&gt;, Splash &lt;[email-masked]&gt;, Sankar T &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: Ticket Assigned - Refund not processed : 6317685852</span>
</div>
<div></div>
<div></div>

<div>
<div class="MsoNormal"></div>
<div> </div>
</div>
<div class="MsoNormal">Hi <a id="OWAAM1D216CBC21A3470CA211D3233402EE1C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Please refer to the below trail mail &amp; kindly confirm the status of the refund.</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal">Thanks &amp; Regards,</div>
<div></div>
<div class="MsoNormal">Athar Mohammed,</div>
<div></div>
<div class="MsoNormal">Finance Executive-Ecom</div>
<div></div>
<div class="MsoNormal">Extn 3183</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 12, 2021 4:58 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not processed : 6317685852</div>
<div></div>
</div>
</div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal">HI <a id="OWAAMCC9ABE5ED48A48BF880D61B0645D95A0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal">Reminder.</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
</div>
<div class="MsoNormal"> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, July 6, 2021 7:08 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not processed : 6317685852</div>
<div></div>
</div>
</div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal">HI <a id="OWAAME400D81466B746F59B94F220BA223A5C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div class="MsoNormal">A pe the order number mentioned above the customer’s order has been marked as NDR ad refund processed in PayPal, but customer did not receive. It was raised to tech
<span style="font-size:12.0pt;color:black">REL-144444 </span>but they have asked to check with finance<span style="font-size:12.0pt;color:black">.</span>
</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div class="MsoNormal">Faraz Lohani</div>
<div></div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
</div>
<div class="MsoNormal"> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, July 3, 2021 10:19 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Refund not processed</div>
<div></div>
</div>
</div>
<div class="MsoNormal"> </div>
<div></div>
<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
<div></div>
<div>
<div>
<div>
<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
<br>
A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
<br>
Refund not processed</span></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi Team,</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"> </span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">With regards to Order ID 6317685852, the order has been marked as NDR and refund processed. But the refund is not showing in Hybris. </span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"> </span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">We raised REL-144444 for the same but they are telling that they don't have access for PayPal and asking to get in touch with the Finance Team.</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"> </span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Kindly assist with the refund.</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"> </span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,</span></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Nikhil.</span></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.splashfashions.com%2Fhelpdesk%2Fattachments%2F2043235814533&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7Ce0dcd64694ba48e045bf08d9453d1b43%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616951018689413%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zjMGRV2rKPyQjJT5ho%2FYeNywX4UWh%2Fw3FU0UY7S0DXs%3D&amp;reserved=0" rel="noreferrer">
6317685852.png</a> <br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2805414&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7Ce0dcd64694ba48e045bf08d9453d1b43%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616951018699374%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=v0JYlSgKc%2Bn6o086zbREtptrs%2BxP%2FfjwRK5eeBKV1fM%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2805414</a>
</span></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
</div>
</div>
<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</div>
<div></div>

The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential
 or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful.
 If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature
 of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority.
</blockquote></div>