Subject: New comment - [#2805414] Refund not processed
From: Splash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Jul 2021 21:37:43 +0000

There is a new comment in the ticket submitted by Nikhil Bishnoi to HelpSPAE   Comment added by : Mohammed Athar  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM1D216CBC21A3470CA211D3233402EE1C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sankar T</span></a> Please refer to the below trail mail &amp; kindly confirm the status of the refund.</div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Finance Executive-Ecom</div>
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<div class="MsoNormal">Extn 3183</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 12, 2021 4:58 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not processed : 6317685852</div>
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<div class="MsoNormal">HI <a id="OWAAMCC9ABE5ED48A48BF880D61B0645D95A0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 7:08 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Athar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund not processed : 6317685852</div>
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<div class="MsoNormal">HI <a id="OWAAME400D81466B746F59B94F220BA223A5C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">A pe the order number mentioned above the customer’s order has been marked as NDR ad refund processed in PayPal, but customer did not receive. It was raised to tech
<span style="font-size:12.0pt;color:black">REL-144444 </span>but they have asked to check with finance<span style="font-size:12.0pt;color:black">.</span>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, July 3, 2021 10:19 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Refund not processed</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Refund not processed</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">With regards to Order ID 6317685852, the order has been marked as NDR and refund processed. But the refund is not showing in Hybris. </span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">We raised REL-144444 for the same but they are telling that they don't have access for PayPal and asking to get in touch with the Finance Team.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Kindly assist with the refund.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Nikhil.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Ticket attachments : 1.
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.splashfashions.com%2Fhelpdesk%2Fattachments%2F2043235814533&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7Ce0dcd64694ba48e045bf08d9453d1b43%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616951018689413%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zjMGRV2rKPyQjJT5ho%2FYeNywX4UWh%2Fw3FU0UY7S0DXs%3D&amp;reserved=0" rel="noreferrer">
6317685852.png</a> <br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2805414&amp;data=04%7C01%7CMohammed.Athar%40landmarkgroup.com%7Ce0dcd64694ba48e045bf08d9453d1b43%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637616951018699374%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=v0JYlSgKc%2Bn6o086zbREtptrs%2BxP%2FfjwRK5eeBKV1fM%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2805414</a>
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