Subject: Re: Drop Payment - 2502230
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 9 Jun 2021 03:14:25 -0700 (MST)

Hi Jessie, 

Written confirmation that transaction is not found and we have not received the amount. 

Please dvise. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, June 9, 2021 3:38:07 PM 
Subject: RE: Drop Payment - 2502230 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

What written confirmation is needed? 

What needs to be mentioned? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, June 8, 2021 7:06 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mustafa Chakki <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Drop Payment - 2502230 

External email sender, please take precaution. 

Hi Jessie, 

As per customer their bank requires an official written confirmation on this to further assist the customer. 

Is it possible to get such confirmation on this case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 2, 2021 8:15:59 PM 
Subject: RE: Drop Payment - 2502230 

[ mailto:[email-masked] | @Apoorv Joshi ] 

As per Mustafa, there is no transaction found. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 1, 2021 7:14 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Payment - 2502230 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate the below drop payment case. Case added on Row 116 in Finance tracker. 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 21, 2021 6:19:11 PM 
Subject: Drop Payment - 2502230 

Hi Team, 

With regards to Order ID 8258243727, the customer is complaining that he money has been deducted but the order has not been placed. We have updated the same in the Kuwait Finance tracker sheet, but the Finance team is telling that they are unable to find any transaction with the reference number shared by the customer in the attached statement. 

Also the customer has shared the following information: 

Amount: 48.490kd 

Date: 3 may 2021 at 2.08pm 

Email: [ mailto:[email-masked] | [email-masked] ] 

Authorisation code: 893846. 

Transaction ID: 112311556358 

Kindly assist. 

Regards, 

Nikhil. 

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