Subject: Fwd: LMG Staff Complaint - 6281042090, 6290225662
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 1 Jun 2021 01:41:57 -0700 (MST)

Hi Team, 

Kindly assist in closing this concern. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 29 May, 2021 13:07:43 
Subject: Fwd: LMG Staff Complaint - 6281042090, 6290225662 

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Poovanna KBelliyappa" <[email-masked]> 
Cc: "Meer Ali" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "ArishLaila" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 25 May, 2021 14:29:08 
Subject: Re: LMG Staff Complaint - 6281042090, 6290225662 

Dear Poovanna, 

Please update on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Meer Ali" <[email-masked]> 
To: "Poovanna KBelliyappa" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "ArishLaila" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 23, 2021 4:44:24 PM 
Subject: RE: LMG Staff Complaint - 6281042090, 6290225662 

Dear Poovanna, 

Already replied on this email. 

From: Poovanna KBelliyappa <[email-masked]> 
Sent: Sunday, May 23, 2021 1:51 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Meer Ali <[email-masked]> 
Cc: ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: LMG Staff Complaint - 6281042090, 6290225662 

[ mailto:[email-masked] | @Meer Ali ] - Can you update the status . 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 23, 2021 12:21 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Meer Ali < [ mailto:[email-masked] | [email-masked] ] >; Poovanna KBelliyappa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: LMG Staff Complaint - 6281042090, 6290225662 
Importance: High 

[ mailto:[email-masked] | @Poovanna KBelliyappa ] [ mailto:[email-masked] | 
@Meer Ali ] 

Any update on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 22, 2021 2:33 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Meer Ali < [ mailto:[email-masked] | [email-masked] ] >; Poovanna KBelliyappa < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LMG Staff Complaint - 6281042090, 6290225662 

External email sender, please take precaution. 

Hi Jessie, 

Please assist to get an update on below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Meer Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Poovanna KBelliyappa" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Jamal Akhtar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 19, 2021 8:11:33 PM 
Subject: Re: LMG Staff Complaint - 6281042090, 6290225662 

Dear Meer, 

Kindly advise an update on the below complaint. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Meer Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Poovanna KBelliyappa" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd. Jamal Akhtar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 3, 2021 5:03:08 PM 
Subject: RE: LMG Staff Complaint - 6281042090, 6290225662 

Dear Arish, 

We have investigated the case, as the customer have returned non lmg item and the driver refused to pick.The conversation turned to be in an argument. I have heard all the voice notes of both. Our currier has all the proofs. 

[ mailto:[email-masked] | @Poovanna KBelliyappa ] [ mailto:[email-masked] | @ArishLaila ] Please check and do the need full 

Thanks 

Meer Ali 

From: ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 2, 2021 11:47 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Poovanna KBelliyappa < [ mailto:[email-masked] | [email-masked] ] >; Meer Ali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: LMG Staff Complaint - 6281042090, 6290225662 

Dear [ mailto:[email-masked] | 
@Meer Ali ] - Check with Driver and revert 

Mob Number :0559042986 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 29, 2021 12:22 PM 
To: ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Poovanna KBelliyappa < [ mailto:[email-masked] | [email-masked] ] >; Meer Ali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: LMG Staff Complaint - 6281042090, 6290225662 

[ mailto:[email-masked] | @ArishLaila ] 

It’s a complaint against our delivery team. Check the screenshot for reference. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 29, 2021 11:28 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Poovanna KBelliyappa < [ mailto:[email-masked] | [email-masked] ] >; Meer Ali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Mohd. Jamal Akhtar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: LMG Staff Complaint - 6281042090, 6290225662 

Dears – what is the issue here ? 

Please investigate and update 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 28, 2021 8:07 PM 
To: Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: LMG Staff Complaint - 6281042090, 6290225662 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@ArishLaila ] 

Can we please look into this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 28, 2021 7:59 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Olm Riyadh < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LMG Staff Complaint - 6281042090, 6290225662 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist to get an update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Olm Riyadh" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 18, 2021 11:44:08 AM 
Subject: FW: LMG Staff Complaint - 6281042090, 6290225662 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@ArishLaila ] 

Can we please look into this urgently? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 16, 2021 7:46 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: LMG Staff Complaint - 6281042090, 6290225662 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6281042090, 6290225662 

Customer is complaining regarding LMG collection guy and is saying that he has filed a complaint against the partner in police as well. Customer is saying that the collection partner used foul language against him and he has already been contacted by someone from warehouse but customer insist his issue has not been resolved yet. 

Please find attached the audio recording as well as screenshot of conversation he has shared with the collection partner as well as the WH personell. Also, attaching his full complaint as well. 

Customer details are as follows: 

Number: +966 53 2184502 

Name: Wasif Ali 

Please look into this and assist to get the customer contacted regarding this complaint as customer is continuously asking for a feedback on his complaint. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMeer.Ali%40landmarkgroup.com%7C4220165099734f3cabbe08d91dd8b32c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573638811503191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GPulV6RWh4%2FBGv0mtEq1eGt9X0bI2Mj%2FOZGMa1XxRzY%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMeer.Ali%40landmarkgroup.com%7C4220165099734f3cabbe08d91dd8b32c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637573638811513147%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kO7QUkT3Pqd4FvoYtACbBPQ4EkqfvwxxfmrYBlcibD8%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com