Subject: RE: Store Complaint - Ticket ID 2527565
From: Asif Ahmad <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>
Cc: max Talateen <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 31 May 2021 11:00:52 +0000

Dear Abhilash

I have spoken to the customer, I have listened to his complain and I will take requisite action with the staff.

Regards,

[signature_2132547344]
Asif Ahmad
Area Manager

Mob: +966 59 120 4520
Riyadh Gallery Mall, Gate #A1,
2nd Floor, PO Box 91861  Riyadh  11643 | Saudi Arabia

From: Abhilash Kuttalam <[email-masked]>
Sent: Sunday, May 30, 2021 9:40 AM
To: Asif Ahmad <[email-masked]>
Cc: max Talateen <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Subject: FW: Store Complaint - Ticket ID 2527565

Dear Asif,

Please verify and help with a response from store.

[signature_1448102708]
Abhilash Kuttalam
Assistant Manager - Omnichannel

Mob: +966 59 620 5502
Tel: +966 11 279 3000 | Ext : 3512
Riyadh Gallery Mall, Gate #A1, 2nd floor
PO Box 91861 | Riyadh  11643 | Saudi Arabia

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 11:59 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: max Talateen <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Asif Ahmad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint - Ticket ID 2527565

External email sender, please take precaution.
Dear Abhilash,

Please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
To: "max Talateen" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asif Ahmad" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 20, 2021 2:49:24 PM
Subject: FW: Store Complaint - Ticket ID 2527565

Dear @max Talateen<mailto:[email-masked]>

Please check and reply to all.

Regards,
Abhi

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 20, 2021 12:11 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store Complaint - Ticket ID 2527565

External email sender, please take precaution.
Hi Abhilash,

Kindly assist to loop in the concerned for the below store complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 20, 2021 2:19:47 PM
Subject: Store Complaint - Ticket ID 2527565

Hi Team,
The customer is complaining regarding the behavior of one of the staff from Max, Prince Sultan Bin Abdulaziz Rd, Near Herfy, As Sulimaniyah, Riyadh 12221, Riyadh, Riyadh, Saudi Arabia Phone Number: 8001111629.

The customer purchased the items from Max Talateen as per the attached invoice. The customer went to Max, Prince Sultan Bin Abdulaziz Rd, Near Herfy, As Sulimaniyah, Riyadh after 4 days as the bead and flower from the shoe was falling. While showing the defect to the sales person, the bead fell and lost in the store.

The agent was rude and used the words like its your mistake and you are talking nonsense. The customer is not sure of the name of the staff, but the salesman was of Indian origin, average in height and a bit heavier in built. One of your staff members had told me that he is one of the two branch managers at the following store;

Max,
Prince Sultan Bin Abdulaziz Rd, Near Herfy, As Sulimaniyah, Riyadh 12221, Riyadh, Riyadh, Saudi Arabia
The customer is very angry on his behavior and needs an action to be taken. Also, the customer is requesting a call back.

Dr. Muhammad Faisal
Riyadh As Sulimaniyah 12231
0549760795
0547098269

Kindly assist.

Regards,
Nikhil.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com