Subject: Note Added - [#2368647] Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 03:51:24 +0000

Hi ,    Samer Salmeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2368647    Subject:  Re: Share your feedback with us   Requester: Mahveen Fatima    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Team,<br><br>Problem Statement:  <strong>Need refund approval</strong><br>Order Date : Apr 1, 2021<br>Order ID: 6291102817<br>Tracking ID: FC0401210004353</div>
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<strong>Child Ticket: 2593715</strong><br>Total amount: SAR 252<br><br>Issue Description: The order was shipped from our side on01/04/2021  and as per LMG website the order delivered to the customer on  03/04/2021. </div>
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<div dir="ltr">The customer has confirmed that she was not in the town from Mar 25 to April 10, and claiming that he has not received the order and he confirms that his registered number is correct.<br><br>Case history: the customer contacted us on 07/04/2021 and informed us that he did not receive the order, we escalated to LMG to provide us with POD, but not getting any response them we create a child ticket 2593715 to DXB team regarding POD and the same LMG team not response.<br><br>Customer history:  the customer with us since 6/15/19  and he placed 40 orders.<br><br>Kindly check  and do the needful"<br><br>Regards,<br>Samer</div>
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