Subject: Re: [#509741] Blocked Refund - 9661011542
From: Amazon Payment Services Key Accounts <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 08:19:09 +0000

Hello Apoorv,  Thank you for contacting Amazon Payment Services.  Following your query, I checked our system and can confirm that this transaction has been successfully refunded based on the FORT back office as can be seen below:   The amount should be reflected in the cardholder's account within 7-14 working days (does not include weekends and holidays).  Therefore, at this stage, the customer may get in touch with their issuing bank as it's their bank's responsibility/discretion to release the amount back to the cardholder's account as we (you and Acquiring Bank) no longer have a hold on this amount.  The customer can call their bank and provide the auth code and RRN below to track the refund status after 7 to 14 working days:  Refund RRN: 6209885706316027904272  Auth code: 520608  I hope this helps.  We’re always here for you!  For more information on our Frequently Asked Questions, please visit our website.       Best Regards,      Harsh Kothari  Operation Analyst     Phone: UAE +971 4573 9800 (Option 2)     Email: [email-masked]                   Helping you do business better  #everyones_happy           
                           
                            On
                            Tue, 25 May at  6:46 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 With reference to the order number: 9661011542 
   
 Kindly assist to check regarding the blocked refund amount, as we can see the refund is successful but customer has checked with their bank and has shared the following screenshot. 
   
 Please look into this and assist on priority. Thank you for your help! 
   
 Regards, 
 Apoorv