Subject: RE: Refund not processed - 8216726004
From: Mohamed Shabaz Khan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Midhun Madhu <[email-masked]>, Murugapandian Mani <[email-masked]>, Reddy Prasad <[email-masked]>, Wasim Qureshi <[email-masked]>
Date: Mon, 24 May 2021 10:44:17 +0000

Hi Jessie,

As per my system shipping date is showing as 1st Dec’20 but in the trail mail, Nikhil mentioned that customer made returns in Nov’20.

Shipped Date
HYB - ORDER NBR
Item Code
Item Description
1-Dec-20
8216726004
161920177
Neptune Chest of 5 drawers - Belgian Walnut
1-Dec-20
8216726004
162660620
Sanders 1+4 Dining Set - Walnut and Green
1-Dec-20
8216726004
162661320
Marsten Ladder Bookcase - White

Can you please check and confirm?

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]>
Sent: Monday, May 24, 2021 2:26 PM
To: Mohamed Shabaz Khan <[email-masked]>; Midhun Madhu <[email-masked]>; Murugapandian Mani <[email-masked]>; Reddy Prasad <[email-masked]>; Wasim Qureshi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund not processed - 8216726004
Importance: High

Hi All,

A gentle reminder on this case please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 17, 2021 8:32 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi @Reddy Prasad<mailto:[email-masked]>/@Murugapandian Mani<mailto:[email-masked]>/@Midhun Madhu<mailto:[email-masked]>/@Wasim Qureshi<mailto:[email-masked]>

Please share an update.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 5:18 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004
Importance: High

@Mohamed Shabaz Khan<mailto:[email-masked]>

Customer claims to have returned 2 items worth KWD 76 however no returned has been received as per CONLOC however customer insists.

This is the customer’s only order with us.

Can we go ahead and refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 5:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Jessie,

Pls advise on this

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 3:50:39 PM
Subject: Fwd: Refund not processed - 8216726004

Hi Team,

The customer is confirming that the returned items were collected in November 2020 and the courier team has not shared any confirmation for the same with him.

Kindly check and assist.

Regards,
Nikhil.
________________________________
From: "Murugapandian Mani" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "Tejinder Singh" <[email-masked]<mailto:[email-masked]>>, "Midhun Madhu" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "Vincent Hillary" <[email-masked]<mailto:[email-masked]>>, "Hckdelivery Dept" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 April, 2021 09:25:05
Subject: RE: Refund not processed - 8216726004

Hi

Warehouse has already  confirmed ,that, none of items taken back from the customer.

Can you Pls check and update.

Regards/Mani

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 5:27 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 10, 2021 12:35:31 PM
Subject: Refund not processed - 8216726004

Hi Team,

We have raised the concern to the relevant team on Mar 26 & Apr 03 but there is no response.

Problem Statement: Refund Not Processed
Order Date : Nov 23, 2020
Order ID: ​8216726004
​RMA: 1000290802
RMA Date: Dec 05, 2020
Assistance Required: Process refund asap.

Issue Description: The returned items were collected in the month of November as per the customer. The refund is pending since then.

Kindly assist with the refund on priority.

Regards,
Nikhil

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com