Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973
From: "Dana Mohammed Taqi" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Megh singh <[email-masked]>
Cc: Payment Gateway Team <[email-masked]>, SuvodipMondal <[email-masked]>, dominic arackal <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 19 May 2021 05:28:22 +0000

Good day

Kindly note for future reference send all refund requests to the below mail to action your request immediately

[email-masked]<mailto:[email-masked],bh>

 Dana Mohammed Taqi

 Merchant Back Office Administrator - Business Support,
  +973 17117275   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Apoorv Joshi [mailto:[email-masked]]
Sent: Tuesday, May 18, 2021 7:53 PM
To: Megh singh <[email-masked]>; Dana Mohammed Taqi <[email-masked]>
Cc: Payment Gateway Team <[email-masked]>; SuvodipMondal <[email-masked]>; dominic arackal <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

Dear Megh/Dana,

Kindly advise on the below on priority. Customer is chasing for their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Dana Mohammed Taqi" <[email-masked]<mailto:[email-masked]>>, "Payment Gateway Team" <[email-masked]<mailto:[email-masked]>>
Cc: "SuvodipMondal" <[email-masked]<mailto:[email-masked]>>, "dominic arackal" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 8:25:46 PM
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

Dear Dana,

Please process the refund for below order.

Amount is BD 12.3.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

958

3/5/2021 18:58

'677950

'BENEFIT

'724207

1 - Purchase

'048

12.3

'CAPTURED

'00

7439959973

'202106470044126

Kind regards
Megh
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 2:25 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: SuvodipMondal <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

External email sender, please take precaution.
Dear Megh,

We have checked the mentioned order as per below details: 7439959973

As we can see this order was on validation cancellation, no option to refund to My Credits there nor the same has been refunded to My Credits. Request you to please go ahead with refund.

@Jessie: Please assist.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "SuvodipMondal" <[email-masked]<mailto:[email-masked]>>, "dominic arackal" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 6, 2021 12:00:59 PM
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

Dear Apoorv,

We have checked and found below one order is captured in our account, please remove my credit for this order, will process refund after.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

958

3/5/2021 18:58

'677950

'BENEFIT

'724207

1 - Purchase

'048

12.3

'CAPTURED

'00

7439959973

'202106470044126

'106412041302

'7

'88.201.6.214

'06602b6b-31b1-40ac-807f-ef404caf0ed6

'BENEFIT

Dear WH Team,

Please confirm on item return to the WH.

Kind regards
Megh

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 7:08 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

External email sender, please take precaution.
Hi Megh,

The payment mode was Benefit.

Regards,
Apoorv

________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 8:38:53 PM
Subject: RE: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

Dear Jessie,

What is the mode of payment?

Kind regards
Megh

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 5:56 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973
Importance: High

@Megh singh<mailto:[email-masked]>

Can you please check if you can help us on this?

Customer is threatening to go to the police if we don’t get it sorted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 6:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Megh singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

External email sender, please take precaution.
Hi Jessie,

Can you please check and advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 23, 2021 1:30:34 PM
Subject: FW: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

@Megh singh<mailto:[email-masked]>

Can you please help check on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 22, 2021 6:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Drop Payment - 7439957764, 7439959706, 7439959957, 7439959973

External email sender, please take precaution.
Hi Team,

With reference to the order number: 7439957764, 7439959706, 7439959957, 7439959973

All of these order numbers are on validation and the customer is reporting deduction of BHD 12.30(Once) on March 5, 2021. Attaching the bank statement for the same. Reference number for deduction is AUB103B102000510.

Can you please assist to investigate and refund this. Customer is threatening for filing a case in Police if she is not refunded by end of this week. Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>