Subject: Re: Damaged item delivered - 9640679268 & 9646699691
From: Apoorv Joshi <[email-masked]>
To: raveen sethupathy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Rashmita Sharma <[email-masked]>, Chiranjeev Malhotra <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, lmscontentqa <[email-masked]>
Date: Sat, 15 May 2021 07:56:43 -0700 (MST)

Hi Raveen, 

Can we please get a revert on the below. The case is pending with us since March 2021 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Chiranjeev Malhotra" <[email-masked]>, "Rashmita Sharma" <[email-masked]>, "raveen sethupathy" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "lmscontentqa" <[email-masked]> 
Sent: Saturday, May 15, 2021 12:51:32 PM 
Subject: Re: Damaged item delivered - 9640679268 & 9646699691 

Hi Team, 

Please create a voucher for the below mentioned order number: 

Voucher Value: AED 50 
TH Value: AED 51 
Validity: 4 Months 
Concept: Splash 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Chiranjeev Malhotra" <[email-masked]>, "Rashmita Sharma" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "raveen sethupathy" <[email-masked]>, "lmscontentqa" <[email-masked]> 
Sent: Friday, May 14, 2021 6:40:46 PM 
Subject: Re: Damaged item delivered - 9640679268 & 9646699691 

Hi Team, 

Please create a voucher for the below mentioned order number: 

Voucher Value: AED 50 
TH Value: AED 51 
Validity: 4 Months 
Concept: Splash 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Varun Sharma" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, May 14, 2021 6:36:18 PM 
Subject: RE: Damaged item delivered - 9640679268 & 9646699691 

Hi [ mailto:[email-masked] | 
@Varun Sharma ] 

Any update on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Varun Sharma <[email-masked]> 
Sent: Sunday, May 9, 2021 3:59 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: Damaged item delivered - 9640679268 & 9646699691 

Hi Jessie 

Let me confirm with my product team. 

Best 

Varun 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 7, 2021 12:30 PM 
To: Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Damaged item delivered - 9640679268 & 9646699691 
Importance: High 

Hi [ mailto:[email-masked] | 
@Varun Sharma ] 

A feedback from a customer related to 161844043 - - Pearl Detail Sleeveless Playsuit with Pocket Detail 

Customer has already ordered this item twice and it seems that there is a manufacturing issue as per the attached image. 

We may want to inform the concern team of the quality of all items we have to avoid this from further escalating. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 7, 2021 9:56 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Damaged item delivered - 9640679268 & 9646699691 

External email sender, please take precaution. 

Hi Team, 

Kindly assist on the below. Thank you for your help! 

Regards. 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Damaged item delivered - 9640679268 & 9646699691 

HI Team, 

With regards to Order ID's 9640679268 & 9646699691 the customer has ordered 161844043 - - Pearl Detail Sleeveless Playsuit with Pocket Detail and has received damaged items on all the occasions. 

Please find attached the screenshots shared by the customer. The customer is requesting for the delivery of the items in good condition. The refund has been processed on all the occasions. 

Escalated to Varun twice, but no response. 

Kindly assist. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com