Subject: Refund Approval - 9788745599
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 15 May 2021 02:51:31 -0700 (MST)

Hi Team, 

With regards to Order ID 9788745599, the customer has ordered item id 161929884 - - Air Hockey Table Game Set which was delivered on Aug 04, 2020. The customer complained regarding the damaged item and the refund was processed from our end on Sept 08, 2020 as RV '9788745599-43411005-67282-13573' for AED 2,159.00. 

We have been confirmed on ticket id 1407312 on Oct 05, 2020 that the refund has been processed. 

The customer is complaining that he was not notified of the RV and is asking for the extension of the voucher. 

Kindly assist. 

Regards, 
Nikhil.