Subject: Fwd: Refund not processed - 8216726004
From: Nikhil Bishnoi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 5 May 2021 03:20:39 -0700 (MST)

Hi Team, 

The customer is confirming that the returned items were collected in November 2020 and the courier team has not shared any confirmation for the same with him. 

Kindly check and assist. 

Regards, 
Nikhil. 

From: "Murugapandian Mani" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Karthik Thirumurthy" <[email-masked]>, "Tejinder Singh" <[email-masked]>, "Midhun Madhu" <[email-masked]>, "Wasim Qureshi" <[email-masked]>, "Vincent Hillary" <[email-masked]>, "Hckdelivery Dept" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 20 April, 2021 09:25:05 
Subject: RE: Refund not processed - 8216726004 

Hi 

Warehouse has already confirmed ,that, none of items taken back from the customer. 

Can you Pls check and update. 

Regards/Mani 

From: Manish Kumar <[email-masked]> 
Sent: Monday, April 19, 2021 5:27 PM 
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]>; Wasim Qureshi <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Refund not processed - 8216726004 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case. 

Thank you for your help. 

Regards, 

Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 10, 2021 12:35:31 PM 
Subject: Refund not processed - 8216726004 

Hi Team, 

We have raised the concern to the relevant team on Mar 26 & Apr 03 but there is no response. 

Problem Statement: Refund Not Processed 

Order Date : Nov 23, 2020 

Order ID: ​8216726004 

​RMA: 1000290802 

RMA Date: Dec 05, 2020 

Assistance Required: Process refund asap. 

Issue Description: The returned items were collected in the month of November as per the customer. The refund is pending since then. 

Kindly assist with the refund on priority. 

Regards, 

Nikhil 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: [#1966768] - Inbound call for order 8216726004
From: Tejinder Singh <[email-masked]>
To: Homecentre <[email-masked]>, Karthik Thirumurthy <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>, Midhun Madhu <[email-masked]>, Wasim Qureshi <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Sat, 9 Jan 2021 10:33:00 +0000

Dear Team,

As per the system nothing return from customer side.

Regards,

Tejinder Singh.

From: Homecentre
Sent: Thursday, January 07, 2021 9:26 PM
To: Karthik Thirumurthy <[email-masked]>
Cc: Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Midhun Madhu <[email-masked]>; Wasim Qureshi <[email-masked]>
Subject: Fwd: [#1966768] - Inbound call for order 8216726004

External email sender, please take precaution.

Hello team,

Please note that the customer confirmed that the below items were returned.

Order: 8216726004

*No Tracking ID

RMA: 1000290802

162660620 - - Sanders 4-Seater Dining Table with Chairs
162661320 - - Marsten Ladder Bookcase

Kindly confirm if you have received the items and process the RMA.

Best regards,

Cs team

   On Thu, 7 Jan at 10:24 PM , nalhelo <[email-masked]<mailto:[email-masked]>> wrote:

   Hello team,

   Please note that the customer confirmed that the below items were returned.

   Order: 8216726004

   *No Tracking ID

   RMA: 1000290802

   162660620 - - Sanders 4-Seater Dining Table with Chairs
   162661320 - - Marsten Ladder Bookcase

   Kindly confirm if you have received the items and process the RMA.

   Best regards,

   Cs team

   1966768:1125156