Subject: Fwd: Twice deduction issue-6279170027
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Date: Fri, 30 Apr 2021 01:34:41 -0700 (MST)

From: "Mohammed Athar" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, April 29, 2021 5:45:10 PM 
Subject: RE: Twice deduction issue-6279170027 

Hi Jessie, 

As per the our bank statement we have received the amount only once.We have checked the payment with the card number in HYBRIS. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I010405 	

	

VISA 	

3/4/2021 	

17:03:30 	

159 	

0 	

0 	

154.19 	

4.81 	

4.18 	

0.63 	

3/5/2021 	

Purchase 	

456891******7015 	

301073 	

1.06201E+11 	

14759318/2021-03-05 	

0 	

ARBS2I010405 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas <[email-masked]> 
Sent: Friday, April 23, 2021 11:30 AM 
To: Mohammed Athar <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: FW: Twice deduction issue-6279170027 

Hi [ mailto:[email-masked] | 
@Mohammed Athar ] 

Can you please help check on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 22, 2021 4:02 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; KISHAN SINGH < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Twice deduction issue-6279170027 

External email sender, please take precaution. 

Hi Team, 

Kindly assist to investigate and refund the double deduction which customer has reported for the order number: 6279170027. 

Bank statement attached, card number, authorisation code below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "KISHAN SINGH" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 18, 2021 7:01:52 PM 
Subject: Twice deduction issue-6279170027 

Hello, 

Order no- 6279170027 

Please refer the below details: 

1.Amount Deducted: SAR 159.00 
2. Date of Deduction: 02/03/2021 
3. Customer's Email address: [ mailto:[email-masked] | [email-masked] ] 
4. Card number from which it has been deducted: 4283310113775111 
5. Authorization code: 678951 
6. Reference number of transaction: Not available 

We have asked several times for transaction number but customer do not have. 

Thanks & Regards 

Krishan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com