Subject: Re: Re: Status Update - 9649869042
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Apr 2021 11:08:55 +0000

Dear Shakeeb,     As your issue has been addressed and nothing is pending from our end, we are proceeding with the ticket # 211924 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.                You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fa2e0c5888a79e814f852e5623e52bda9317f604c86c2c8c15727e5e88e4cd11 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Deepak Jaiswal, Technical Engineer   FarEye- Enabling Digital Logistics    Call: +91 7065956595                   
                           
                            On
                            Thu, 22 Apr at  4:34 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 

 Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fa2e0c5888a79e814f852e5623e52bda9317f604c86c2c8c15727e5e88e4cd11 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer
 
 FarEye- Enabling Digital Logistics 
   
  Call: +91 7065956595  

  

 

  

  

                           
                            On
                            Tue, 20 Apr at  9:48 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 
   
 ​Greetings from FarEye!! 
   
 ​We would like to inform you that "delivered" status for the shared AWB number has already been published. 

Below is the request json :  
 
 {   "customer_shipment_id": "964986904210880001",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-04-13 19:10:00",   "entry_type": "Hybris",   "order_id": "9649869042",   "chargeable_weight": "0.7",   "scac": "EMI",   "seller_organization_code": "LMG_UAE",   "ship_node": "1088000",   "tracking_id": "1000010687767",   "reference_number": "1000010687767" } 

Below is the response received.  
   
 {"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120202a2a756004fabd20"}}  
 ​ 

Thanks for your kind co-operation.  

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fa2e0c5888a79e814f852e5623e52bda9317f604c86c2c8c15727e5e88e4cd11 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

  
 Thanks and Regards, 
   
  Abhishek Kumar, Technical Engineer
 
  FarEye- Enabling Digital Logistics

 Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Tue, 20 Apr at  8:46 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Please provide an update on the previous mail. 

   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fa2e0c5888a79e814f852e5623e52bda9317f604c86c2c8c15727e5e88e4cd11 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
  Deepak Jaiswal, Technical Engineer
 
  FarEye- Enabling Digital Logistics

 Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Mon, 19 Apr at  5:45 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Greetings from FarEye!! 
   
 Please provide your approval, so that we can proceed further. 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fa2e0c5888a79e814f852e5623e52bda9317f604c86c2c8c15727e5e88e4cd11 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

  
 Thanks and Regards, 
   
  Abhishek Kumar, Technical Engineer
 
  FarEye- Enabling Digital Logistics

 Call: +91 7065956595