Subject: Complain regarding the authenticity of the item description - 9643912158
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 14 Apr 2021 02:52:42 -0700 (MST)

Hi Team, 

With regards to Order ID 9643912158, the customer is complaining that 162451619 - - it Textured Hardcase Trolley Bag with Retractable Handle (https://www.centrepointstores.com/ae/en/Travel/Travel/Hardcase-%26-Softcase-Luggage/SHOEMART-it-Textured-Hardcase-Trolley-Bag-with-Retractable-Handle/p/162451619) he has purchased this item and complaining that the item is sold on our website in the brand name of 'it' but as per the image the item is from 'Prolite'. 

We tried check the website as well 'https://itluggage.co.uk/collections/all-products' and unable to find any luggage with 'Prolite' name. The customer is asking for a compensation. 

We have asked him to return the item and a return request has already been raised. 

We would request you to please loop in the relevant team, to verify the product description and the image attached with it. Also, we would request you to please share with us any link or images showing that this product id from 'it' brand. 

Customer Name: Omar El Shaer 
Mobile: +971556178047 

Kindly assist. 

Regards, 
Nikhil.