Subject: Re: [#499648] RE: Transaction Declined - [email-masked]
From: Amazon Payment Services Key Accounts <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 12:25:28 +0000

++Hitesh and Ronnie would you please assist Jessie and Akshay with their concern to void the authorized transaction.       Best Regards,      Harsh Kothari  Operation Analyst    Phone: UAE +971 4573 9800 (Option 2)      Email: [email-masked]                Helping you do business better  #everyones_happy       
                           
                            On
                            Sun, 11 Apr at  4:23 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi 
@Amazon Payment Services Key Accounts Harsh, 

 

 Can you help us just this concern only? 

 

 None of our team has access to it unfortunately. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

  

 
  
 From: Amazon Payment Services Key Accounts <[email-masked]>
 
Sent: Sunday, April 11, 2021 4:19 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>;
 [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; Punit Darji <[email-masked]>; [email-masked]; Poorvi Chopra <[email-masked]> 
Subject: Re: [#499648] RE: Transaction Declined - [email-masked] 

 

 
External email sender, please take precaution.

 

 

 Hi Akshay,

 

  

 
 
 We are not authorized to take any action from our end would you please connect with your team who have write access to perform this operation. 

 

   

 
 
AUTH and CAPTURE - this method goes into two ways as
 the system automatically put an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided. 
 
- this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable. 
- theoretically, in general terms, banks allow 7 days to make further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe. 
 
Hence in this method the fund never left the customer bank account it was blocked for some period of time. 
Please advise the customer to check the bank statement for the same.

 

 I hope this will clarify your query. 

 

 

 

 

Best Regards,

 

  

 

 

Harsh Kothari

 

 
Operation Analyst  

 

 
 
Phone: UAE +971 4573 9800 (Option
 2)

 

  

 

Email: 
[email-masked]

 

 

 

 

 

 

 

 

 

 

Helping you do business better

 

 
#everyones_happy

 

 

 

 

On Sun, 11 Apr at 2:47 PM
, Akshay Berry <[email-masked]> wrote:

 

 
 Hi Harsh, 

 

 

 
 Please assist us with the same from your end as we only have read only access. 

 

 

 
 Regards, 

 

 
Akshay Berry

 

 Email:
[email-masked] 

 
 
 T: +971 4 5172125 

 

   

 

 
 
 From: Amazon Payment Services Key Accounts <[email-masked]>
 
Sent: Sunday, April 11, 2021 2:41 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>;
[email-masked]; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>;
[email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Mohd Imran <[email-masked]>; Punit Darji <[email-masked]>;
[email-masked]; Poorvi Chopra <[email-masked]> 
Subject: Re: [#499649] RE: Transaction Declined - 
[email-masked] 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Hi Akshay,

 

 
 
 ​ 

 

 
 Good Afternoon! 

 

 
 ​ 

 

 
 Thank you for contacting Amazon Payment Services. 

 

 

 

 
 
 Requesting you to kindly follow below steps in order to initiate the refund to the customer: 

 

 

 

 
 
 1) Login into Fort back office account (https://fort.payfort.com/) 

 

 
 2) Go to Order Transaction Tab 

 

 
 3) Enter the merchant reference number for which you need to initiate the refund 

 

 
 4) Click on Action button and select Refund/ Void_Authorize 

 

 
 5) Enter the Refund/
Void_Authorize  Amount 

 

 
 6) Click on Submit  

 

 

 

 
 
 We hope this clarifies your query, still, should you have further questions or clarifications, please do not hesitate to write to us. 

 

 

 

 
 
 To perform a deep dive: 
 
1. Go to transaction report and search the transaction using the FORT ID or merchant reference. 
2. Click on the hyperlink of the FORT ID to view the transaction details. If you scroll down, you can view the “FORT response message”. 
3. You may also use the filter option under the transaction report to locate the transaction using card BIN, Amount, Email ID, RRN etc 
 
If you have any further queries or questions do not hesitate to reach us we will be happy to assist you. 
 
Please take 2 minutes to  participate in the satisfaction survey that you will be receiving shortly - your valuable feedback is essential to our improvement. 

 

 

 

 

 

 
 
Best Regards,

 

 

   

 

 

 
Harsh Kothari

 

 

 Operation Analyst  

 

 

Phone: UAE +971 4573 9800 (Option
 2) 

 

 

 

 

 
Email: 
[email-masked] 

 

 

 

 

 

 

 

 

 

 

  

 

 

 
Helping you do business better

 

 

 
#everyones_happy

 

 

 

 

 

 

 
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499648:58665

 

 

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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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