Subject: POD Issue/Refund Approval - 9628943480
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 8 Apr 2021 03:00:26 -0700 (MST)

Hi Jessie, 

Can you please assist to close the below case. Customer is denying receiving the order after sharing the POD shared by courier, and is also asking for ID/Name of the person who received it, for the same we escalated to courier but no update from them. 

Order value is AED 214 and the case is pending since Feb 2021. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, April 3, 2021 7:22:13 PM 
Subject: POD shared, but the customer is asking for the name and id number to whom the shipment was delivered. 

Hi Team, 

With regards to Order ID 9628943480, AWB FP011621000927, we have shared the POD with the customer as given by the courier. The customer is asking for the name of the person or the copy of the Emirates ID of the person to whom the shipment was handed over to. 

We have escalated the concern to the courier twice, but there is no response. 

Kindly assist. 

Regards, 
Nikhil.