Subject: Fwd: Order not placed - Payment debited - [email-masked] - Ticket ID 2210714
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Sat, 3 Apr 2021 07:49:11 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 28 March, 2021 19:50:32 
Subject: Fwd: Order not placed - Payment debited - [email-masked] - Ticket ID 2210714 

Hi team, 

The customer has come back to us and stating that the refund was not credited to her bank account. As per the note on the ticket on Mar 11, Malik informed us that the payment was failed for Order ID 9640684073, and the refund will be processed with in 7-14 days. 

Kindly assist with the RRN number for the refund. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Wednesday, 10 March, 2021 21:47:23 
Subject: Re: Order not placed - Payment debited - [email-masked] - Ticket ID 2210714 

Hi Team, 

Kindly assist us on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, March 10, 2021 2:12:37 PM 
Subject: Order not placed - Payment debited - [email-masked] - Ticket ID 2210714 

Hi Team, 

The customer is confirming that she is trying to do the payment for AED 157.90 on Mar 08 but the payment was debited and we are unable to see any order for Mar 08. The customer has shared the following authorization code '222558' and the screenshot of the payment deduction from the bank. 

Kindly assist. 

Regards, 
Nikhil.