Subject: Fwd: WWD item not delivered - 9639435282
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 31 Mar 2021 00:42:50 -0700 (MST)

Hi Team, 

Problem Statement: WWD Missing items 
Order Date: Mar 03, 2021 
Order ID: 9639435282 
Tracking ID: 16043409639435282 
Date of Delivery: Mar 08, 2021 
Assistance Required: Need missing item 

Issue Description: The customer is adamant that he has not received the WWD item against the Order ID 9639435282. We have shared the attached POD as well, but still the customer is telling that the item is not delivered. 

The item is 162831367 - - Disney Cars Print 3-Piece Table and Chairs Set for AED 167.00 

Customer history: The customer has completed 3 orders with us worth AED 1507.00. 

Kindly advise what is to be done. 

Regards, 
Nikhil. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 30 March, 2021 14:53:44 
Subject: Re: WWD item not delivered - 9639435282 

Hi 

Please use the refund approval format 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, March 28, 2021 5:14:33 PM 
Subject: WWD item not delivered - 9639435282 

Hi Team, 

The customer is adamant that he has not received the WWD item against the Order ID 9639435282. We have shared the attached POD as well, but still the customer is telling that the item is not delivered. 

The item is 162831367 - - Disney Cars Print 3-Piece Table and Chairs Set for AED 167.00 

The customer has completed 3 orders with us worth AED 1507.00. 

Kindly assist with us what is to be done. 

Regards, 
Nikhil.