Subject: RE: Refund approval - 9624432960
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 12:40:54 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 20, 2021 4:36 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval - 9624432960

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 5:32:21 PM
Subject: Refund approval - 9624432960

Hi Team,
​
Problem Statement: Refund Not Processed
Order Date : Dec 25, 2020
Order ID: 9624432960
Return Tracking ID: 46047552040
Assistance Required: Process refund asap.

Issue Description: The customer is not sure of the return tracking number and the Aramex team has confirmed that the returned item was delivered back to us under AWB 46047552040.

Please confirm whether the item id 162202219 was delivered back to us for Order ID 9624432960.

We have raised a child ticket but there is no response. Also, we are unable to see any returns in Oracle against the Order ID 9624432960.

Kindly provide the approval for the refund of the item id 162202219 for AED 49.00.

The customer is with us since July' 2019 and have completed 21 transactions with us.

Regards,
Nikhil

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