Subject: Assembly issue - WWD Item - 9633340918
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 02:16:43 -0700 (MST)

Hi Team, 

Customer purchased WWD item and it was assembled but the customer is reporting that it's drawers are not closing properly. Customer has shared the images for the same which were forwarded to WWD team multiple times but we are not receiving any updates on the same. 

Kindly assist to arrange a technician visit for this customer and get the issue fixed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, March 20, 2021 2:30:17 PM 
Subject: Assembly issue - WWD Item - 9633340918 

Hi Team, 

With regards to Order ID 9633340918, the customer has purchased 159368078 - - Giggles Jessica Convertible Baby Crib, and it was delivered on Feb 09. The customer is complaining that the drawers are not closing properly and are getting stuck with the bed frame. 

The attached video is for your reference. Kindly advise if someone from the assembly team can visit the customer and have a look. 

The customer came to us on Feb 11 with this concern and we have not heard from the team yet for the same. 

Awaiting for your reply. 

Regards, 
Nikhil.