Subject: Re: Damaged WWD item - 8396610793
From: Seeta Seeta <[email-masked]>
To: Karthik Thirumurthy <[email-masked]>, [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Algaili Ahmed <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 17 Mar 2021 05:42:24 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Algaili Ahmed" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 17 March, 2021 11:24:46 
Subject: Damaged WWD item - 8396610793 

Hi Team, 

The issue was escalated on Feb 02 and there is no response since then. Kindly assist. 

Problem Statement: broken item 

Order Date: 9-08-2020 
Order ID: 8396610793 
Tracking ID: 00118000016463099 

Assistance Required: fix the broken piece as the item is under warranty 
Issue Description: kindly note that the item is broken and it's under the warranty, the customer wants someone to fix the bed ASAP 

contact the customer on the New phone number +96560065228 

Regards, 
Nikhil.