From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Date: Tue, 16 Mar 2021 23:49:51 -0700 (MST)

I'm reaching out about your case with us regarding [CASE TOPIC]. It's been [NUMBER OF DAYS] days since we've heard from you, so I wanted to reach out and let you know we are going to close this ticket. 

Please feel welcome to reopen this ticket or open a new one if you need any further assistance. 

Thanks again for contacting us!