Subject: RE: Call back request for wrong item delivered twice - 8236017139
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sat, 27 Feb 2021 14:11:32 +0000

Hi @seeta<mailto:[email-masked]>,

Tried calling the customer twice but number is busy.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Saturday, February 27, 2021 3:34 PM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Call back request for wrong item delivered twice - 8236017139
Importance: High

@Akshay Berry<mailto:[email-masked]>

Kindly check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 2:10 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call back request for wrong item delivered twice - 8236017139

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 February, 2021 14:50:15
Subject: Call back request for wrong item delivered twice - 8236017139

Hi Team,

With regards to Order ID's 8235120057 & 8236017139, the customer has placed a request for 162232225 - - Adidas Men's Lace-Up Running Shoes - EF0441. The csutomer is complaining that he has received the wrong item on both the occasions.

The customer is complaining that he has received size 46 for the order id 8235120057. Also, the customer is complaining that when he called the call centre, the agent disconnected the call half way through.

The customer is irate and requesting for a call bank. The customer details are mentioned below:

Name: Jagroop Singh
Email: [email-masked]<mailto:[email-masked]>
Mobile: +96597228087

Regards,
Nikhil.

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