Subject: RE: Refund approval - 9632539912
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 26 Feb 2021 16:33:01 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, February 26, 2021 5:08 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval - 9632539912

External email sender, please take precaution.
Hi Team,

Please Assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 26, 2021 6:03:56 PM
Subject: Refund approval - 9632539912

Dear Team,

Problem Statement : Delivered at wrong address
Order Date : Feb 01, 2021
Order ID: 9632539912
Tracking ID: FP020221000740
Total Price : AED 240.00

Issue Description : The customer is complaining that the shipment was delivered to the wrong address and the customer is also telling that the POD shared was for wrong address (PFA). The customer has not shard the images with us.

Case History :The customer reached to us on Feb 23 with the concern and we are unable to track any other tickets with the Order ID.

Customer's History : The customer has completed 12 orders with us and is with us since Nov'2019.

Assistance Required: We request you to provide us refund approval.

Regards,
Nikhil.

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