Subject: Re: Refund approval - 9632539912
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 26 Feb 2021 06:08:29 -0700 (MST)

Hi Team, 

Please Assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, February 26, 2021 6:03:56 PM 
Subject: Refund approval - 9632539912 

Dear Team, 

Problem Statement : Delivered at wrong address 
Order Date : Feb 01, 2021 
Order ID: 9632539912 
Tracking ID: FP020221000740 
Total Price : AED 240.00 

Issue Description : The customer is complaining that the shipment was delivered to the wrong address and the customer is also telling that the POD shared was for wrong address (PFA). The customer has not shard the images with us. 

Case History :The customer reached to us on Feb 23 with the concern and we are unable to track any other tickets with the Order ID. 

Customer's History : The customer has completed 12 orders with us and is with us since Nov'2019. 

Assistance Required: We request you to provide us refund approval. 

Regards, 
Nikhil.