Subject: RE: MOC case - 9616050762
From: Akshay Berry <[email-masked]>
To: Deepak Damodaran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>
Date: Wed, 24 Feb 2021 10:01:50 +0000

Hi @Deepak<mailto:[email-masked]>,

The requested information has been attached.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Deepak Damodaran <[email-masked]>
Sent: Wednesday, February 24, 2021 1:44 PM
To: Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Eugene Ocoy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>
Subject: RE: MOC case - 9616050762

Dear Akshay ,

We need the return Tracking ID and some details of the items.

Thanks & Regards,
Deepak Damodaran

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 23, 2021 7:08 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC case - 9616050762

Hi @Con Loc<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Could you please assist here?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 23, 2021 6:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: MOC case - 9616050762

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 14, 2021 10:20:53 AM
Subject: Re: MOC case - 9616050762

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 14 February, 2021 04:36:46
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 February, 2021 04:39:22
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 January, 2021 22:55:11
Subject: Fwd: MOC case - 9616050762

Hi Team,

Kindly assist in resolving this concern. There is no reply regarding the Non-LMG items returned from WH. As per Oracle we have received 3 items which doesn't have the item ids (PFA). Kindly assist.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 January, 2021 03:05:07
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 23 January, 2021 03:13:20
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 18 January, 2021 04:03:13
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 14 January, 2021 12:33:45
Subject: MOC case - 9616050762

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 January, 2021 23:42:00
Subject: MOC case - 9616050762

Hi Team,

With regards to Order ID 9616050762, Ticket ID 1935723, the customer is complaining that he has returned non-LMG items and he is requesting us to return the items back to us. The customer has called many times and complained and with no resolution mailed us on Nov 30.

We have raised a child ticket 1947614 on  Jan 03, but the status is closed with no response.

The customer is asking for Trade License copy to lodge a complaint against us in MOC.

Attached images of the non-LMG items and the description of these items are mentioned below:

Adidas Men's must haves raphic Sweatpaints
Adidas Men's must haves badge ofSport French terry Pants
Adidas Men's must haves  French terry badge of Sport Pants

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2085028] - inbound call for order 9616050762
From: Dipesh Regmi <[email-masked]>
To: Max <[email-masked]>, Eugene Ocoy <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Vaibhav Ohri <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 18 Feb 2021 14:16:40 +0000

Hi Conloc Team,

Please check and revert on the RVP… wrong item, which do not belong to landmark.

FP112120001045

Best Regards,

Dipesh Regmi

+971-526246726

From: Max <[email-masked]>
Sent: Thursday, February 18, 2021 3:01 PM
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: [email-masked]
Subject: Fwd: [#2085028] - inbound call for order 9616050762

External email sender, please take precaution.

Hi Team,

Any updates regarding the below.

The customer has an old issue, wrong items were collected from him, non-landmark group items, and he needs them, now the customer is calling asking for an urgent update about his case, he stated that this is a 2 months old case and he was never updated about it, kindly check and update as soon as possible.

Order No: 9616050762

Best Regards,
Suha Ali
Back Office | Crystel
[email-masked]<mailto:[email-masked]>

   On Sat, 13 Feb at 10:39 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Order No: 9616050762

   the customer has an old issue, wrong items were collected from him, non-landmark group items, and he needs them, now the customer is calling asking for an urgent update about his case, he stated that this is a 2 months old case and he was never updated about it, kindly check and update as soon as possible.

   please find the attached items images,

   Regards,

   Maha iidli

      On Thu, 11 Feb at 10:36 AM , Amerah_abbas90 <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Order No: 9616050762

      the customer has an old issue, wrong items were collected from him, non-landmark group items, and he needs them, now the customer is caliung asking for an urgent update about his case, he stated that this is a 2 months old case and he was never updated about it, kindly check and update as soon as possible.

      Ticket: #1935723

      Best Regards,

      Abedalaziz Shaban

      2085028:1125156